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two users recieve same voicemail in their email?

leopoldoruelas
Level 1
Level 1

Can you setup a way in Unity to have an email to go to two different email inboxes?

Cisco Unity Connection version: 8.6.2ES25.21900-25.

Exchange version 2013

1 Reply 1

Anoop Krishnan
Level 1
Level 1

Assume you need a single mailbox for extensions 5001 and 5003.

In CUCM go to> Feature> Voicemail> Voicemail Profile and create a new Profile called XXXX (whatever name you want) with a description called "XXXX username Mailbox" the Voice Mail Box Mask will be 5001> Save.

Then via CUCM go to the users Phones> under Directory Number Config for 5003> Voicemail Profile and change to XXXX (created previously in above steps)>Update>Reset.

Now when a call routes via forward to Unity Connection it will reach the Mailbox @ 5001.

Or in Unity Connection set up Alternate Extension so that 5003 is an Alternate Extension for 5001.

Hope this helps.

Regards, 

Anoop