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Unity and Callmanager - where message is left

sarrick
Level 1
Level 1

Is it possible to to have the message left in the forwarded party's mailbox (RDIN) as opposed to the original called party's mailbox when a call is forward to another user and then to voicemail when using the Callmanager TAPI integration?

1 Reply 1

oliviers
Cisco Employee
Cisco Employee

It's not configurable. The TSP is going to consider the original called party the forwarding party, and that's where the message will be left.

I don't think a change here is on the roadmap, but there's always the ability to make a PERS request through your account team.