Hello,
For audiotext I have chacked and that is fine, but I need a solution of AA. The AA should be able to do this:
If the reception group is busy :
A message is sent like “Welcome to Grandmedia Ljubljana Hotel, if you want to continue in English press 1, se vuoi parlare italiano press 2, etc” for the following languages (English, Slovenian, Italian, German. Default language is English (if no choice within a few seconds)
The system then switch to the language selected
Then call manager send the menu message (eg.: “to talk to the reception please hold on”, “to direct access a room please press “2”, etc…) In the proper language
Possible choices are :
o No choice – wait for a free receptionist
o 1 – to connect to any room
o 2 – talk to Grand Media Concierge
o 3 – talk to the Reservation department
o 4 – talk to the Sales & Marketing department
o 5 – talk to food and beverage
o 6 – Havana bar
o 7 – Wellness center
o 9 – to hang up
If the caller press 2 to 8, the call manager will direct the call to the corresponding telephone (if a group just to the first)
o If no operator available on the selected telephone / group, the call is holded on and a wait message is sent to the caller (eg.: “all the operator are busy, please hold on”). After 3 to 5 time wait the system send the menu message again
If the caller press 1, a message will prompt the caller to enter a 3 digit room number
o If the number is not valid, an error message is sent to the caller (go back to “menu message”)
o If the number is a valid room number (and not another valid extension like casino or restaurant) the call manager direct the call to the room
If nobody answers in the room, the system will ask the caller if he wants to leave a message. The message will be recorded in the voice mail mail box of the guest. The voice mail can be read by the guest using the ip-phone or with the e-mail client from the guest interface in the room
Is this possible?
Best regards,
ALeksnader Kocelj
