Unity call handler, transfer settings

[schwabcm]

We're an 11.5.1 Unity system and having issues with a call handler that intermittenly is dropping callers when transfering.  My question is why some of my call handlers will tell the caller 'wait while I transfer your call' and some call handlers don't?  I can't see any settings that indicate how to alter that treatment either.  Can anyone shed a little light on why there is a difference, I would greatly appreciate it.

[Jaime Valencia · Accepted solution]

That is not set at the call handler, that is set at the transfer rules from the user/target of the transfer

[schwabcm]

Thanks for the reply!  I answered my own question after I sent this.  We have auto attendants built in UCCX and Unity, it's the Unity ones that only tell the caller to wait.  I no longer need help with this issue.  thanks again!