04-17-2017 11:57 AM - edited 03-13-2019 09:51 PM
Hello,
I have a UC 10.5 Cluster and I would like to have certain System Call Handlers transfer the calling party to a system extension if no User Input is made to route inbound calls. This then would ring a shared line. This would all be done using a basic System Call Handler and DTMF selections from the calling party, or no DTMF selection and a catch-all. I have the Greetings, User Input and Transfer mechanisms worked out, but I cannot seem to find a way to build a "catch-all" that will transfer the traffic without a menu selection requiring User Input.
In CCX I know how to script this, but I would rather have this built in UC.
LIttle Help?
Brad Wegner
04-17-2017 01:46 PM
Configure a call handler to do the transfer to whoever you want to receive the call.
In the call handler in which you want people to hear the message, and if they don't input anything, set the after greeting action to attempt transfer to the previous call handler.
04-18-2017 05:02 AM
Jaime,
Thanks for responding. I don't think I am following here. I am pretty green when it comes to Unity.
I want to have
Greeting- Custom AudioText
Caller Input Options: 1,2,3 which transfer to specific extensions
If no input, Unsupervised Transfer to shared line
04-18-2017 07:16 AM
Take a look at this video I made on creating an AA
https://youtu.be/mAOpv3vlKpw
04-18-2017 06:41 AM
Hi brad,
I'll just add a little bit to the good info from Java (+5 "J") This config requires the use of 2 call handlers.
In our example let's use DN 1000 as the dialed number and main call handler and DN 2000 as the Shared Line number where you want the calls to go to.
As suggested, I would use 2 Call handlers to accomplish this. Use the first one for DN 1000 where the greetings reside & can be easily changed and then use the "After greeting Action" to transfer to the second Call handler. On this one you can set it with no greeting recorded and use the transfer setting (as noted) to route to the Shared Line @ 2000.
Cheers!
Rob
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