Upgrade CCM 3.3.3sr4a to CCM 4.0.1 problem.

angel-ok · ‎07-01-2004

Hi.

i try upgrade publisher to 4.0.1

after start setup have message box:

"Cisco CallManager

MsiOpenDatabase:Return Code: 110:The system cannot open the device or file specified."

Any Ideas ?

Nikola

kthorngr · ‎07-01-2004

are you installing from the console, VNC or Term Service?

Make sure you are not using Term Service and that there are no open term service connections. You may want ot reboot the server before running setup just to make sure.

Kevin

angel-ok · ‎07-01-2004

thanks for response

install attempt making immedatly after reboot server from console.

tomorow i check install without running terminal service.

nikola

angel-ok · ‎07-04-2004

install immedatly after reboot from console.

no vnc

no terminal service running.

result - same

please help

Sascha Monteiro · ‎07-04-2004

Did you run the Upgrade Assistant Utility???

kthorngr · ‎07-07-2004

This is in the install log:

07/04/2004 18:43:06.738 CCMSetup.cpp fnGetPackageName PackageName: "E:\\Cisco CallManager.msi"

07/04/2004 18:43:06.738 CCMSetup.cpp fnGetPackageName Function ended.

07/04/2004 18:43:06.738 CCMSetup.cpp fnGetPackageInfo Function started.

07/04/2004 18:43:16.452 CCMSetup.cpp fnGetPackageInfo MsiOpenDatabase: Return Code: 110: The system cannot open the

device or file specified.

looks like there is an issue with reading the CD. What platform do you have? Is CD that is insered into the drive actually a DVD?

Kev