10-19-2009 08:26 AM - edited 03-13-2019 06:42 PM
We have a contract for quarterly upgrades with the business partner from whom we purchased our CM / Unity hardware and software. We want to start doing our own upgrades. Where do we find the info about the upgrade path: what is available;what the upgrade contains; and all other pertinent details, etc. Thanks!
10-19-2009 08:41 AM
Cisco Unified Communications Manager Software Compatibility Matrix
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html
What's SW is available can be found here:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
If it breaks just go to download center from cisco.com
What's included is on READMES that are available before downloading the files or searching for the Release Notes.
HTH
java
if this helps, please rate
10-19-2009 10:23 AM
Java, Thanks so much. Now we know where to start.
10-19-2009 09:50 AM
Hey Mary,
Don't do it!! Let the Partner have all the "pain" :) Just kidding my friend. I wanted to add these links to the great info frm Java (+5 points Java :)
These documents/Links below are sometimes over-looked but conatin significant UC upgrade Paths/strategies/recommendations. There is alot of info to weed through but will certainly save you from "taking it on the chin".
System Installation and Upgrade Manual for IP Telephony Enterprise and Midmarket
http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/UC7.0.1/ipt_system_inst_upg/suimt701.pdf
Cisco Unified Communications System Documentation
Cisco Unified Communications Compatibility Tool
http://tools.cisco.com/ITDIT/vtgsca/VTGServlet
Hope this helps! And best of luck!
Rob
10-19-2009 10:25 AM
Thanks, Rob. We need all the help we can get with this venture.
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