Solved: Upgrade the IPCC xpress and IP IVR to 7.0.1.

joaquim.fernandes · ‎11-21-2010

HI,

We are upgrading Our existing IPT & IPCC clusters.

Last weekend we have upgarde the CUCM from 5.1 to 7.1.6 sucessfully.

This weekend we are planning to upgrade the IPCC xpress and IP IVR to 7.0.1.

I would like to know Upgrade path, strategy, Planning and also the recomended Software report for the upgrade.

Do let me know if you require any more information as we are planning the upgarde this weekend.

Thanks & Regards,
JF

Jonathan Schulenberg · ‎11-22-2010

Your post does not mention what version of CCX you are on currently: 4.5(x) or 5.0(x). That makes a big difference.

I'm going to hope you're on 5.0(x) since you'll already be on Windows 2003 then and won't have to reformat the server. After performing a backup of your old version, confirming you have a copy of all your LIC files and the PAK from your PUT order, the installation guide will walk you through the actual upgrade process; it has chapters specifically for upgrading from each version.

Also, be aware that none of the CCX versions that were supported with UCM 5.x are supported with UCM 7.x. You are in an unsupported state and I frankly expect that you will have JTAPI-related call problems until you upgrade. You may want to consider hastening your plan to upgrade CCX.

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Jonathan Schulenberg · ‎11-22-2010

Your post does not mention what version of CCX you are on currently: 4.5(x) or 5.0(x). That makes a big difference.

I'm going to hope you're on 5.0(x) since you'll already be on Windows 2003 then and won't have to reformat the server. After performing a backup of your old version, confirming you have a copy of all your LIC files and the PAK from your PUT order, the installation guide will walk you through the actual upgrade process; it has chapters specifically for upgrading from each version.

Also, be aware that none of the CCX versions that were supported with UCM 5.x are supported with UCM 7.x. You are in an unsupported state and I frankly expect that you will have JTAPI-related call problems until you upgrade. You may want to consider hastening your plan to upgrade CCX.