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Urgent!!!Please help me

startryst
Level 1
Level 1

‎09-08-2004 01:48 AM - edited ‎03-15-2019 03:01 AM

Agent can not accept call, just ringing, using redirect can accept call, but not "Select Resource" or using ICD

In my attachment One, there is an error message of "%MIVR-SS_RM-3-RESOURCE_STATE_CHANGE_FAILED", please pay attention

Labels:
4986-Desktop.rar
4987-agent0001.log
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yogeswar
Level 4
Level 4

‎09-08-2004 02:27 AM

Hi,

1. Which version of CRS do you have? any patches installed...

2. Make sure that the agent phone extensions do not have a unsupported phone configuration - ICD DN's appearing on multiple devices or DN with same number on phone in different partition. Refer the supported / unsupported configuration in release notes.

3. Refer the following tech notes...

Agents Stuck in RESERVED State - http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_field_notice09186a00801d3aa0.shtml

Do you have TAC case opened against this issue. If not please open a TAC case.

Regards

Yogi

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