03-06-2003 01:48 PM - edited 03-12-2019 10:57 PM
Hi all,
Its unity 3.1. Today suddenly user got the fail safe message. Unity did not log any events in the event viewer. I double checked that. Now how do i proceed. I tried deleting that user successfully and recreatng his mail box. It worked for a while only..maybe 8-9 hrs. After that he gets the same message that system cannot process his request.....Please reply ASAP.
Thanks
Senthil
Solved! Go to Solution.
03-06-2003 04:25 PM
I ran a query on the forum for the 0x8004000c error. Other folks have seen this before and it seems in some cases it seems to be related to moving mailboxes around. For eg check this link -
03-06-2003 01:56 PM
I can pretty much guarantee that any failsafe condition will generate a write to the event log. If there's no event, either the event log has looped over and is overwriting itself, or it wasn't really a failsafe condition.
Is it happening now? What exactly did the caller hear? When in the Unity conversation did they hear it? What were they doing in Unity at the time?
03-06-2003 01:59 PM
Caller heard that the operation cannot be performed at this time. He is trying to access his vm to retrive his voice mail. And his MWI alone is not working properly. And FYI this user alone does not have VMO.
03-06-2003 02:15 PM
I guess what I was getting at was exactly when did they hear the failsafe conversation? Before entering their password? After? After the inital message count? Before listening to messages? During?
Without details like that, we won't have much to go on.
03-06-2003 02:19 PM
So if I understand this right, the problem is only with one subscriber. Additionally this suscriber does not have their MWI working. Also recreating the subscriber had things working for 8 hours and then stopped again.
Here are two things to check -
1) Run DBWalker on this Unity machine. See if there are errors associated this particular subscriber.
2) Please walk us thorugh what happens when the susbcriber dials in. I will be interested in knowing where in the process are they hearing the failsafe. Also look in the application event log again to see if there are any event log errors during the timeframe of the subscriber logging into Unity.
03-06-2003 02:29 PM
REcreating the problem again, we noticed these errors on the log.
First Error:
AvConvMsg_MC
Event ID 10002
IAvDohMailUser::get_PrimaryMailbox returned [0x8004000c] on line 209 of file h:\commsvr\Sources\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp
Running conversation SubMenu on Port 4
Subscriber Display Name : vm21454
Subscriber Alias : vm21454
Running conversation SubMsgCount on Port 4
Second Error:
AvConvMsg_MC
Event ID 10002
GetMailboxStatus returned [0x8004000c] on line 108 of file h:\commsvr\Sources\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp
Running conversation SubMenu on Port 4
Subscriber Display Name : vm21454
Subscriber Alias : vm21454
Running conversation SubMsgCount on Port 4
03-06-2003 02:41 PM
Is the users mailbox over limit or exceptionally large?
03-06-2003 03:07 PM
Also i am not able to run the dbwalker for 2.x i downloaded from the answermonkey.net.
It gives me error. Also a new 5.5 exchange server is added to the domain, is there any datbase replication failure. my unity is 2.4.6.135
03-06-2003 04:25 PM
I ran a query on the forum for the 0x8004000c error. Other folks have seen this before and it seems in some cases it seems to be related to moving mailboxes around. For eg check this link -
03-06-2003 04:56 PM
That error message can come up for a lot of reasons. If this was working at one time and then stopped, it's possible there's a security issue; Unity has been recently locked out of something. Can you post the MS OS patches that have been applied on the system? You can find them in the control panel under add/remove programs. If you can list the numbers, that'd be great.
03-08-2003 03:20 PM
Restarting the unity fixed the issue.
Thanks for all your help.
senthil
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