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VoiceMail for Hunt Group

zheepern0826
Beginner
Beginner

Hi Guys,

 

There is a hunt group for customer's helpdesk. When no helpdesk is available/no helpdesk answer, caller will be direct to the voicemail.

 

Now only helpdesk lead can check the voicemail of the hunt group. Please advise how to add the rest of the helpdesk so they can access the voicemail as well ?

 

Unity Connection version : 11.5.1.10000-6

Call Manager version : 11.5.1.12900-21

 

Thank you.

1 Accepted Solution

Accepted Solutions

Georgios Fotiadis
Rising star
Rising star

If users wouldn't like share the same VM account (everyone to have access to it), then you need utilize  CUC distribute lists. Shortly:

- CUCM: forward unanswered hunt pilot calls to VM (use direct access to VM)

- CUC: Create a System Distribute List, and at Edit -> List Members at the desired recipients

- CUC: create a System Call Handler with hunt pilot extension and at Edit -> Message Settings set the created Distribute List.

Georgios
Please rate if you find this helpful.

View solution in original post

1 Reply 1

Georgios Fotiadis
Rising star
Rising star

If users wouldn't like share the same VM account (everyone to have access to it), then you need utilize  CUC distribute lists. Shortly:

- CUCM: forward unanswered hunt pilot calls to VM (use direct access to VM)

- CUC: Create a System Distribute List, and at Edit -> List Members at the desired recipients

- CUC: create a System Call Handler with hunt pilot extension and at Edit -> Message Settings set the created Distribute List.

Georgios
Please rate if you find this helpful.
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