Why is my standard greeting greyed out and disabled?

[jaywydra]

On my opening greeting, when I select the standard greeting, it's greyed out and I cannot enable it. I have a greeting recorded and everything else set up but I cannot enable it. all of the other greeting are enabled. Unity is 4.0(3). Whenever I call my voicemail pilot point, it just hangs up because of this.

Thanks,

Jason

[sallwine · Accepted solution]

It is grayed out because you are not allowed to change it. Run DBWalker and it will reenable it.

Steve

[kechambe]

The root cause of this issue is the following defect:

http://www.cisco.com/cgi-bin/bugtool/onebug.pl?bugid=CSCec12718

It will be resolved in the 4.0(4) release. If you have a TAC case open please ask the engineer to link it to this defect.

Thanks,

Keith