Hello,When adding a failover unity server, do we need to purchase any licenses or will the failover server use the licenses of the primary server?Thanks.
I was looking for a repository of custom ring files.Does anyone know of a location on CCO or elsewhere? I tried searching and only find documentation on how to create them. They are fairly simple to make, but if someone has already made a bunch, I'...
Hi, I need to collect the DOB from the caller and I need to validate it. Has someone created a java object that will return a boolean value with a string variable that has the suspect date in mm/dd/yyyy format? Or really any method is fine with me....
I am trying to create a script that tells the average wait time to callers. However even with only one call in the queue they are getting wait times of 20 minutes or higher. Is there any way to fix this or tweak it? I am running CRS 3.1(2)sr2.
Does anyone have a template I could use. We are using NANP and we only have the following route patterns. 9.@9.9119.11I need to block the following #'s.411Caribbean #'s900 #'s International #
I have a request from a customer for the end-user, when calling the queue, to hear the agent phone ringing instead of on-hold music. Is this possible? (I understand the reasons for hearing on-hold music and have explained this to the customer) Tha...
I have one user who has the MWI active, but when he checks his messages there is none. The strange thing is when he looks on the exchange side, the message is there. Any help or advice?Thanks.Unity 3.1(5) Exchange 2000
On my opening greeting, when I select the standard greeting, it's greyed out and I cannot enable it. I have a greeting recorded and everything else set up but I cannot enable it. all of the other greeting are enabled. Unity is 4.0(3). Whenever I call...
A customer of mine complained that all messages for the month of December were deleted. Saved messages from November are still there. Only one user complained so far. Any ideas?Thanks,Jason
I get this message when running the message store config wizard. Exchange is offbox and Unity version is 4.0(3)"You do not have sufficient rights to verify specified users password"This happens at the point where I enter the password for the director...
Is there a tool that will export the passwords to the newer Unity version when going from 2.x? Or do we need to manually renter the subscriber passwords?Thanks,Jason
I installed Cisco Personal Asst 1.3(4) and now that it is installed I can not get to the admin page. I go to http://<myservername>/pasystemadmin and I get an error message.I go to services and I see the PA services.PAServer will not stay running. I...
Hi,Is there a way to change/remove the default exchange server in Unity 3.1 build 3.1(5)? Have client with a new server that Unity is working with but their original one they aren't using anymore but have online for unity-use hung up and unity admini...
