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ZOOM SPAN Recording doesn't see Media from UCCX

Fedor Solovev
Level 1
Level 1

Hi, guys.

I am testing ZOOM for passive recording. I have GW -> CUCM -> UCCX.

Mirroring is configured at GW Ethernet port. I can see Signalling and all RDP traffic between GW and UCCX during IVR greeting (tcpdump on a ZOOM Server). However, ZOOM cannot correlate RTP with Signaling.

I guess this is a limitation of Passive Recording, isn't it ?

2 Replies 2

Fedor Solovev
Level 1
Level 1

Okey, then, I opened a case )

It is confirmed that this is as SPAN recording design.

When UCCX sends RTP it is not associated with Signalling since there is no signalling between GW and UCCX.

In addition to this you will never see internal number - only CTI Route Point Number of IVR.

It is better to use JTAPI or at least SPAN Phone Port.

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