Re: CBW150AX rebooting itself

classerased · ‎02-06-2023

I have a single CBW150 access point powered via PoE from an SG250-08HP that keeps restarting itself about once a day, sometimes every other day.

I have only had this device installed since Christmas and it was fine for a while, the logs don't really provide me any insight into what is causing it to fall-over, other than some messages that I can't work out how to act on, nor does google find results. My biggest suspect is power of some kind, but the switch doesn't have any logs to suggest there's an issue with the PoE. Nor is it overloaded with just a VoIP phone and the aforementioned AP. Or maybe I've misconfigured something?

*spamApTask0: Feb 06 16:25:03.118: %APF-4-MOBILESTATION_NOT_FOUND: apf_api.c:57860 Could not find the mobile 5c:60:ba:94:58:ae in internal database
*apfReceiveTask: Feb 06 16:25:00.963: %APF-5-CLIENT_RUN_STATE: apf_foreignap.c:2253 Client Associated: Assigning Ip Address: (192.168.1.19) to Client MAC: a8:51:ab:92:d0:60.
*apfMsConnTask_0: Feb 06 16:25:00.810: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: a8:51:ab:92:d0:60, AP Name: AP34B8.8347.98A8, Radio: 5 GHz , WLAN Id: 1.
*Dot1x_NW_MsgTask_0: Feb 06 16:24:43.080: %APF-5-CLIENT_DEAUTHENTICATE: apf_80211.c:4071 Client Deauthenticated: Client MAC: 5c:60:ba:94:58:ae, Ip Address: (0.0.0.0), AP Name: AP34B8.8347.98A8, Radio: 5 GHz , WLAN Id: 1, Reason: 15.
*Dot1x_NW_MsgTask_0: Feb 06 16:24:43.080: %DOT1X-4-MAX_EAPOL_KEY_RETRANS: 1x_ptsm.c:558 Max EAPOL-key M1 retransmissions exceeded for client 5c:60:ba:94:58:ae
*apfReceiveTask: Feb 06 16:24:40.489: %APF-5-CLIENT_RUN_STATE: apf_foreignap.c:2253 Client Associated: Assigning Ip Address: (192.168.1.25) to Client MAC: 7a:0f:6b:28:85:b6.
*apfReceiveTask: Feb 06 16:24:40.368: %APF-5-CLIENT_RUN_STATE: apf_foreignap.c:2253 Client Associated: Assigning Ip Address: (192.168.1.7) to Client MAC: 1c:fe:2b:48:51:4f.
*apfMsConnTask_0: Feb 06 16:24:39.984: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: 1c:fe:2b:48:51:4f, AP Name: AP34B8.8347.98A8, Radio: 5 GHz , WLAN Id: 1.
*apfMsConnTask_0: Feb 06 16:24:38.541: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: 7a:0f:6b:28:85:b6, AP Name: AP34B8.8347.98A8, Radio: 5 GHz , WLAN Id: 1.
*apfMsConnTask_0: Feb 06 16:24:37.759: %APF-5-CLIENT_ASSOCIATE: apf_80211.c:13601 Client Association: Client MAC: 5c:60:ba:94:58:ae, AP Name: AP34B8.8347.98A8, Radio: 5 GHz , WLAN Id: 1.
*spamApTask0: Feb 06 16:24:24.585: %HREAP-3-HREAP_XML_FILE_SIZE: hreap_cfg.c:509 Hreap XML file size is: 30144 bytes.
*spamApTask0: Feb 06 16:24:21.164: %CAPWAP-5-AP_JOINED_SAVECONFIG: capwap_ac_sm.c:4654  Saving the entire configuration after an AP joins. 
*spamApTask0: Feb 06 16:24:21.162: %LWAPP-3-AP_LOCK_ERR: spam_api.c:1346 The system could not obtain exclusive access to AP 34:b8:83:44:53:40 in the database
*fp_main_task: Feb 05 21:04:30.495: %CBW-3-CBD_PROVISIONING: cnfgr.c:3403 Trustpoint file is not found in CBW
*fp_main_task: Feb 05 21:04:24.397: %SSHPM-2-BAD_DEVICE_ID_CERT: sshpmcert.c:8260 Failed to retrieve MAC address from bsnOldDefaultIdCert certificate
*fp_main_task: Feb 05 21:04:24.380: %APF-4-WLANEXPIRY_TIMERSET_FAILED: apf_vap.c:3264 Unable to set timer for WLAN PSK password. unable to lock account

Edit: I changed the setting of the access point to preffered primary, will see how that does.

Georg Pauwen · ‎02-07-2023

Hello,

could be a physical problem with either the switch(port) on the SG250, or the CBW150. Are you using the passive PoE injector ?

gregory-no · ‎05-15-2024

Hi @classerased !
I have the same issue... Did you success to fix it?

Have a nice day!

Georg Pauwen · ‎05-15-2024

Hello,

does the CBW reboot at exactly the same time ? The first thing I would do is to check for (external) power source issues, that is, is power supplied to the device constant, or are there outages ?

I assume you are running the latest firmware version, 1.1.4.0 ?

Have you tried a factory default reset ?

https://www.cisco.com/c/en/us/support/docs/smb/wireless/CBW-AX/kmgmt-3383-reset-cbw-150ax-151axm.html

gregory-no · ‎05-15-2024

Hi @Georg Pauwen !

Thanks for your time!

> does the CBW reboot at exactly the same time ?
No, not every time same time... for example this morning, the AP reboot 2 times between 9h30 and 10h00!

> is power supplied to the device constant

It's plugged on a old SG-300 and nothing in its log seems talking about poe failure. But anyway, I plug the poe injector to see if reboot still occur! Will see!

> are there outages ?

I will not go through this community if so

> I assume you are running the latest firmware version, 1.1.4.0 ?
What do you mean 1.1.4.0 ? Latest is 10.6.2.0:

Fri Oct 20 10:14:31 GMT 2023
wnbu-bld-lnx9
/san/BUILD/workspace/wlc_z_ez1k_11ax_ME_CCO/ax-bcm32/router

* (no branch)

svn base: 69c48a3de03efef19776f611aa518df798d05d15
commit: 69c48a3de03efef19776f611aa518df798d05d15
tree f6f0fcbce3207706636c56a179e244e0c63980b3

version: 10.6.2.0
arch: arm
board: ax-bcm32
platform: CBW150AX-E

Confirmed by GUI:

> Have you tried a factory default reset ?

I did it month ago when I received the APs. Reset it again might work for days, but that will not reassure myself on the long term! I did not purchase expensive AP to reset it each 6 months...

Thanks again!

Georg Pauwen · ‎05-15-2024

Hello,

thanks for the additional info. My bad, I think I checked the firmware for the WAP150 (as the CBW150AX is not listed as such on the Cisco website). Either way, you have the latest firmware installed.

Connecting the APs to something other than the 'old' SG300 might provide a clue. I think you can configure the SG300 to generate SNMP traps for PoE, not sure if you have that configured (see link below).

https://www.cisco.com/c/en/us/support/docs/smb/switches/cisco-small-business-200-series-smart-switches/smb4241-configuration-of-power-over-ethernet-poe-properties-on-cisco.html

gregory-no · ‎05-15-2024

> My bad, I think I checked the firmware for the WAP150

Don't need to apologize when you take time to help others . Indeed, I could have made mistakes in upgrade. It forced me to check!

> you can configure the SG300 to generate SNMP traps for PoE
Good idea, I will try it!

gregory-no · ‎05-17-2024

Hello there,

Bad news: despite with a poe injector, the AP reboot 6 hours ago.. T_T.

So I think there is a hardware issue on these both AP... These APs I bought which I bought second-hand. I think they are still under warranty... any chance that I could request a RMA?

Thanks,

Georg Pauwen · ‎05-21-2024

Hello,

I am not sure if you can submit an RMA. The page below has a 'Chat with LSC' option (bottom right corner), maybe they can help...

https://ibpm.cisco.com/rma/home/

gregory-no · ‎05-21-2024

Nice! Thanks for the info @Georg Pauwen !
But I have this error when connecting:
> 400 CAE-XAUTH-ERR okta

Georg Pauwen · ‎05-21-2024

Hello,

where are you getting the error ? Are you logged in ? What if you start from the login page linked below ?

https://www.cisco.com/c/en/us/buy/product-returns-replacements-rma.html

Georg Pauwen · ‎05-22-2024

Hello,

if the chat does not work for you, I can do it for you...let me know. I guess I need some information (serials, exact model, etc.)...

gregory-no · ‎05-24-2024

Hi @Georg Pauwen !

Sorry I was off for a couple of days...

This morning my three APs reboot for unknown reason ;(

For info, 2 of APs are now plugged on basic switch with the official POE injector...

I don't know what do to do...

> if the chat does not work for you, I can do it for you...let me know

That's so kind! I could not resist to jump on the opportunity !
But one important info: I'm based in Rennes, France... Is that a problem? (except the fact that make me French of course :D?)

Here is useful info :

AP #1

cisco CBW150AX-E ARMv7 Processor rev 5 (v7l) with 1989868/992072K bytes of memory.
Processor board ID DNI263500SN
AP Running Image : 10.6.2.0
Primary Boot Image : 10.6.2.0
Backup Boot Image : 10.5.2.0
Primary Boot Image Hash: b2cde742296708c70a6d76284f21d28b7d75114eaa5c47c588aad92bd8da59f92ccd3de05dd34c4636f96e6e789b76fbf3cf949eb7b8185daae7096b5f1ac8a2
Backup Boot Image Hash: 480f8210f06c7670d4a77f9ab1083b500f7c5fb510a423ec06d9f4955ac335184169eec78c28c4ab36c16db2524af1db8c4a1f90cf4e610abcee4093568ebb29
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
1 Multigigabit Ethernet interfaces
2 802.11 Radios
Radio Driver version : Broadcom BCA: 17.20 RC10.0
Radio FW version : 1570.15644.r43497 43497
NSS FW version : NA

Base ethernet MAC Address : 34:B8:83:47:Bx:xx
Part Number : 0-000000-00
PCA Assembly Number : 074-127070-01
PCA Revision Number : A0
PCB Serial Number : PCB26354031
Top Assembly Part Number : 074-127070-01
Top Assembly Serial Number : DNI263500SN
Top Revision Number : B0
Product/Model Number : CBW150AX-E

AP #2

cisco CBW150AX-E ARMv7 Processor rev 5 (v7l) with 1989868/1174264K bytes of memory.
Processor board ID DNI263501BS
AP Running Image : 10.6.2.0
Primary Boot Image : 10.6.2.0
Backup Boot Image : 10.5.2.0
Primary Boot Image Hash: b2cde742296708c70a6d76284f21d28b7d75114eaa5c47c588aad92bd8da59f92ccd3de05dd34c4636f96e6e789b76fbf3cf949eb7b8185daae7096b5f1ac8a2
Backup Boot Image Hash: 8d68b85b3dfc35963924067dcb66ec4d2eeb5ed05c68d232ee2977ec17e37610fc8fd8eb631cd4db598ec11274d07090443fbeb929d0c14b684e70f44d0d84c9
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
1 Multigigabit Ethernet interfaces
2 802.11 Radios
Radio Driver version : Broadcom BCA: 17.20 RC10.0
Radio FW version : 1570.15644.r43497 43497
NSS FW version : NA

Base ethernet MAC Address : 34:B8:83:47:xx:2x
Part Number : 0-000000-00
PCA Assembly Number : 074-127070-01
PCA Revision Number : A0
PCB Serial Number : PCB26352486
Top Assembly Part Number : 074-127070-01
Top Assembly Serial Number : DNI263501BS
Top Revision Number : B0
Product/Model Number : CBW150AX-E

AP #3

cisco CBW150AX-E ARMv7 Processor rev 5 (v7l) with 1989868/881376K bytes of memory.
Processor board ID DNI263501BD
AP Running Image : 10.6.2.0
Primary Boot Image : 10.6.2.0
Backup Boot Image : 10.4.2.0
Primary Boot Image Hash: 5f6f4ee5edd73203035bc1f455895d1316da7f265ecde04ff0c9d355f3f5cf125e3cd66384cd8b8ed9d9ca43ac902a3efb55a9b8572676c88219dc77d87f2391
Backup Boot Image Hash: 733357082ff041c32ed6b4822602852f6a9a7fd7bd923524947a75e9e94bdf02e84d6b07603dc6bb749ead171f31119dc764db40d05fddbf6a3ded463df2aece
AP Image type : MOBILITY EXPRESS IMAGE
AP Configuration : MOBILITY EXPRESS CAPABLE
1 Multigigabit Ethernet interfaces
2 802.11 Radios
Radio Driver version : Broadcom BCA: 17.20 RC10.0
Radio FW version : 1570.15644.r43497 43497
NSS FW version : NA

Base ethernet MAC Address : 34:B8:83:47:xx:x0
Part Number : 0-000000-00
PCA Assembly Number : 074-127070-01
PCA Revision Number : A0
PCB Serial Number : PCB26352584
Top Assembly Part Number : 074-127070-01
Top Assembly Serial Number : DNI263501BD
Top Revision Number : B0
Product/Model Number : CBW150AX-E

Thanks for your help again!!!

Georg Pauwen · ‎05-25-2024

Bonjour Grégory, pas de problème du tout, je parle moi-même un peu français. Je contacterai Cisco et te tiendrai au courant..

Bonjour Gregory, j'ai parlé à Cisco. La bonne nouvelle est que les trois numéros de série sont toujours sous garantie. Le problème est que la garantie est associée au CCOID du propriétaire d'origine. Est-il possible de contacter le propriétaire d'origine et de demander le CCOID ?

gregory-no · ‎05-27-2024

Hi @Georg Pauwen !

I'm so gratfeul to you!
I'm in touch with the guy who sold me APs and i'm waiting the answer.
Meanwhile I've made an ultimate test: I plugged the three APs with POE injector on non-POE swtich (one d-link and one TP-link).
I did not believe at this time that will fix anything as the last APs I plugged on my Cisco POE switch could stay up running for 10+ days.

But this time it's different: none of the three reboot for almost 3 days. This is unprecedented

So, maybe it's fixed, maybe not... Could we pause the RMA procedure and see if situation is stable (anyway, i still dit not have the CCOID)?

Thanks for your precious help and patience!