Solved: CMTS uBR7246VXR (NPE-G2) crashinfo

Dzano · ‎09-23-2022

Hello,

Could, please, anyone help with some advice?

At irregular intervals, all modems in the network crash. At a given time, the CMTS generates a crashinfo file (in the attachment). At a given time, an error is written in the crashinfo file: JIB3 US FATAL Interrupt detected fauna sbuf fatal double bit ecc err. What can cause this problem? Does anyone have experience with this kind of issue?

Thanx to everyone

marce1000 · ‎09-23-2022

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtj80038 , you may try to use the latest firmware on the device , if applicable.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

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bradthewizard · ‎09-23-2022

Have you got another card you try to see if you get the same condition ?

marce1000 · ‎09-23-2022

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCtj80038 , you may try to use the latest firmware on the device , if applicable.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Dzano · ‎09-23-2022

Unfortunately I don't have another modem card to try, I just have processing card, tried, but same result...

Already tried another fw version...

Seems to be hw issue of modem card (marce1000 - thank you for link to info at bugsearch) ...

I will have to replace modem card, hope it will help.

Thanx to all ...