Enquiry on RMA for Cisco Products

[jaijo01]

Hi,

Recently i ran into some issue when processing a RMA for Cisco 3925 router.

I've RMAed the chassis but the i got the part, it didnt have a system board.

When i contacted Cisco, they mentioned that the system board can/must be RMAed separately.

Is there any documentation or list for Cisco Products that has system board as a FRU?

Thanks

[paolo bevilacqua]

C3900-SPE100/K9=

To avoid issues like that it is better to work with a reputable consultant, or Certified Cisco Partner.

[Ravi Singh]

There is no separate list for this. It would be better if work with ATP.

[paolo bevilacqua]

Ravi Singh wrote:
There is no separate list for this. It would be better if work with ATP. 

There is indeed, read my answer above.

[Leo Laohoo]

Recently i ran into some issue when processing a RMA for Cisco 3925 router.
I've RMAed the chassis but the i got the part, it didnt have a system board.

Before the replacment part/unit is shipped, you always get a shipping document in an email.  This document will list down what item(s) are being shipped.

Did you get this?