Installing Ciscoworks2000 4ed..problem dbsrv6.exe CPU utilization is 100%

[renbrown]

Installling Ciscoworks2000 4thed. problem during a discovery dbsrv6.exe CPU utilizationis 100%..Do not get login in screen, unable to access server, under task manager unable to stop process..receive error msg; unable to stop process. What suggestions to correct the problem?

[rmushtaq]

What is the version of Operating System and Service Pack installed?. Professional/Server/Advanced Server?. What other applications are installed on the same server with CW2K?. How much CPU and RAM?

[renbrown]

MSWin2000 Server

5.0.2195 Svp (3)

No other applications installed: C:drive Operating Sys; D:Ciscoworks2000.

RAM 2GB, CPU 1GHZ, 512MB SDRAM 133MHZ.

Is there anyway I can bring back the server to Login Screen?

[rmushtaq]

Normally the login screen will not appear if the JRunProxyServer or the Web Server Process is not running properly. From the DOS CLI try doing a 'net stop crmdmgtd' followed by 'net start crmdmgtd' and try again. Are you accessing the CW2K directly from the server or form a remote client PC?. If there's any Anti-Virus software installed on the Server/Client, disable it for now and then access the server again. Use IE 5.5 or 6.0 if possible.

- Service Pack 3 is not supported with 5h Ed currently.

[renbrown]

I am running the 4th ed...

Using IE 6...but I do not see where to enable Cookies; stored on computer and per-session.

No anti-Virus installed

the dbsrv6.exe is utilizing 99% of the CPU...

[rmushtaq · Accepted solution]

- You're on the wrong Service Pack for 4th Ed. SP3 is not supported.

- In IE 6.0, Tools->Internet Options->Privacy->Under Settings, move the Slider to all the way down which will display Accept All Cookies. then click OK to save the changes.

[renbrown]

Thanks, I also rebooted the server and the discovery process stop and the problem is corrected. My desktop is unable to access Ciscoview but it is my desktop alone. I checked everyones IE and the are running IE 6, SP1, 1 revision.

I upgraded to IE6, SP1 and my desktop browser does not work. Any suggestions?

[rmushtaq]

Make sure that you're using the correct Java plug-in 1.3.1 to access CW2K. What is the error message that you see when you say that you're unable to access CiscoView?

[renbrown]

From every other PC desktop, I can access ciscoview. I campared the IE6 properties: I upgraded to SP1 and NO revisions... Java 1.3.1 Plug-in has been installed on workstation.

Error MSG: You are not authorized to perform this request, close browser and retry again.

I know it is my pc only.

[rmushtaq]

Then this is not a CW2K problem since you're able to access CW2K from other client PCs fine. I think that there's somwthing wrong with your IE 6.0 on this particular PC. Try using Netscape instead to see if it helps.