NAM2 software upgrade problem

shamilton-wilkes · ‎05-24-2003

I have a 6500 NAM2 blade that I want to upgrade to 3.1.1 code.

I seem to be hitting a bug insofar as when I try to reboot it into maintenance mode it just sits there then powers down. This suggests the maintenance image - 1.1.1 is not compatible with IOS 12.1.13E6 . However there are no other maintenance images available for the NAM 2.

Any ideas ?

Thanks

Prashanth Krishnappa · ‎05-26-2003

I suggest that you post your question in the Network Management section of Netpro

rmushtaq · ‎05-26-2003

According to 'Table 3 NAM Software Compatibility':

http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_14487.htm#78678, NAM-1/2 Maintenance Image 1.1(1)m is compatible with

12.1(13)E or later releases with a Supervisor Engine 2 with an MSFC2. From your description, it appears that when you boot into the Maintenance Partition (MP), the whole NAM module powers down?. Is so, this could be a problem with the MP image. What you can try is to boot into the NAM's Application Partition and simply re-image the NAM MP again by downloading the image from: http://www.cisco.com/cgi-bin/tablebuild.pl/ws-svc-nam

The above procedure can be seen at: http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_14487.htm

shamilton-wilkes · ‎05-26-2003

Tried reimaging the maintenance image, no change. It still sits there in an 'unknown' state for a while, then powers down.

show version

NAM application image version: 2.2(1a)

Maintenance image version: 1.1(1)

NAM Daughter Card Micro code version: 1.31.1.27 (NAM)

BIOS Version: 4.0-Rel 6.0.4

Simon

roddie · ‎05-27-2003

Simon,

Next time you try to boot into maintenance mode, could you type "show test " for the NAM and paste the portion under "BIOS CMOS Boot Status" after a failed boot?

Also, paste a "show mod " if you can.

Roddie

shamilton-wilkes · ‎05-27-2003

Do you know of an IOS equivilent to show test ?

Simon

sh mod 11

Mod Ports Card Type Model Serial No.

--- ----- -------------------------------------- ------------------ -----------

11 8 Network Analysis Module WS-SVC-NAM-2 SAD070602ZL

Mod MAC addresses Hw Fw Sw Status

--- ---------------------------------- ------ ------------ ------------ -------

11 0003.feab.0670 to 0003.feab.0677 1.0 7.2(1) 2.2(1a) Ok

rmushtaq · ‎05-28-2003

Then contact TAC to get a RMA.