07-03-2022 06:36 PM
we want to do a renewal support of virtual cisco prime 3.4. but the serial number that appears on the UDI is not readable on the CCW-R. did we make a mistake in looking for the serial number to be renewed? or what do we need for the renewal of Virtual Cisco Prime support?
we also attached capture of UDI that appeared in GUI
really need your help guys
thanks in advanced
07-03-2022 10:44 PM
- Ref : https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-infrastructure/eos-eol-notice-c51-743518.html , probably will not be worth the effort since overall support for 3.4 end on 30 september. (PI3.4 is old). For an overview go here : https://www.cisco.com/c/en/us/products/cloud-systems-management/prime-infrastructure/eos-eol-notice-listing.html
M.
07-04-2022 02:10 AM
hi
to upgrade to version 3.7 does it require active support? how to check which cisco prime we have has active support? because checking by serial number that appears in the GUI/Sh inventory is invalid
07-03-2022 11:18 PM
PI 3.4 EOL Long back, the low version cisco TAC support as I remember was PI 3.7 ( now Latest is 3.10 for now).
You need to uplift PI to the latest version to get support.
If you going to the latest route then follow the below steps from the thread :
https://community.cisco.com/t5/network-management/how-to-upgarde-cisco-prime/td-p/4471839
07-04-2022 02:10 AM
hi
to upgrade to version 3.7 does it require active support? how to check which cisco prime we have has active support? because checking by serial number that appears in the GUI/Sh inventory is invalid
07-04-2022 02:25 AM
Command level you can use below command :
# show inventory
If you have support contract with Cisco, they do support upgrade option and give support to bring to latest version.
Since its VM, i take snapsho for better before i upgrade anything.
07-04-2022 03:35 AM
>...to upgrade to version 3.7 does it require active support?
- For starters check if you can use the download-links for that particular Prime version.
M.
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