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Renewal Support for Cisco Prime 3.4

we want to do a renewal support of virtual  cisco prime 3.4. but the serial number that appears on the UDI is not readable on the CCW-R. did we make a mistake in looking for the serial number to be renewed? or what do we need for the renewal of Virtual Cisco Prime support?

 

we also attached capture of UDI that appeared in GUI

 

really need your help guys

 

thanks in advanced

6 Replies 6

marce1000
VIP Mentor VIP Mentor
VIP Mentor

hi

 

to upgrade to version 3.7 does it require active support? how to check which cisco prime we have has active support? because checking by serial number that appears in the GUI/Sh inventory is invalid

balaji.bandi
VIP Community Legend VIP Community Legend
VIP Community Legend

PI 3.4  EOL Long back, the low version cisco TAC support as I remember was PI 3.7 ( now Latest is 3.10 for now).

 

You need to uplift PI to the latest version to get support.

 

If you going to the latest route then follow the below steps from the thread :

 

https://community.cisco.com/t5/network-management/how-to-upgarde-cisco-prime/td-p/4471839

 

 

 

BB

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How to Ask The Cisco Community for Help

hi

to upgrade to version 3.7 does it require active support? how to check which cisco prime we have has active support? because checking by serial number that appears in the GUI/Sh inventory is invalid

Command level you can use below command :

# show inventory 

If you have support contract with Cisco, they do support upgrade option and give support to bring to latest version.

 

Since its VM, i take snapsho for better before i upgrade anything.

 

 

BB

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How to Ask The Cisco Community for Help

 

                      >...to upgrade to version 3.7 does it require active support?

  - For starters check if you can use the download-links for that particular Prime version.

 M.

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