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VWIC Card Not Recognized

femi.agboade
Level 1
Level 1

Hi,

I had my VWIC-2MFT-E1 Card working perfectly on my 2811 router up until last month when I discontinued the E1 service.

I just tried dropping and E1 line on the card today but the card was inactive.

After several hours of troubleshooting and making no headway, i decided to post the issue here maybe someone can tell me what the problem is.

So far, I have swopped the card in all the 4 HWIC slots (always powering down the router before removing or fitting the card) but no luck.

Below is the show diag result I get:

ROUTER#sh diag

Slot 0:

C2811 Motherboard with 2FE and integrated VPN Port adapter, 2 ports

Port adapter is analyzed

Port adapter insertion time 00:03:42 ago

Onboard VPN                    : v2.3.3

EEPROM contents at hardware discovery:

PCB Serial Number        : FOC13154UQF

Hardware Revision        : 1.0

Top Assy. Part Number    : 800-26920-05

Board Revision           : A0

Deviation Number         : 0

Fab Version              : 04

RMA Test History         : 00

RMA Number               : 0-0-0-0

RMA History              : 00

Processor type           : 87

Hardware date code       : 20090416

Chassis Serial Number    : FCZ131971BK

Chassis MAC Address      : 0025.45c8.6ec8

MAC Address block size   : 24

CLEI Code                : COMWL10CRA

Product (FRU) Number     : CISCO2811     

Part Number              : 73-10258-05

Version Identifier       : V06

EEPROM format version 4

EEPROM contents (hex):

  0x00: 04 FF C1 8B 46 4F 43 31 33 31 35 34 55 51 46 40

  0x10: 03 E7 41 01 00 C0 46 03 20 00 69 28 05 42 41 30

  0x20: 88 00 00 00 00 02 04 03 00 81 00 00 00 00 04 00

  0x30: 09 87 83 01 32 8E 30 C2 8B 46 43 5A 31 33 31 39

  0x40: 37 31 42 4B C3 06 00 25 45 C8 6E C8 43 00 18 C6

  0x50: 8A 43 4F 4D 57 4C 31 30 43 52 41 CB 8F 43 49 53

  0x60: 43 4F 32 38 31 31 20 20 20 20 20 20 82 49 28 12

  0x70: 05 89 56 30 36 20 D9 02 40 C1 FF FF FF FF FF FF

PVDM Slot 0:

64-channel (G.711) Voice/Fax PVDMII DSP SIMM PVDM daughter card

Hardware Revision        : 4.0

Part Number              : 73-8541-05

Board Revision           : B0

Deviation Number         : 0

Fab Version              : 04

        PCB Serial Number        : FOC1239672T

RMA Test History         : 00

RMA Number               : 0-0-0-0

RMA History              : 00

Processor type           : 00

Product (FRU) Number     : PVDM2-64

Version Identifier       : V01

EEPROM format version 4

EEPROM contents (hex):

  0x00: 04 FF 40 03 EC 41 04 00 82 49 21 5D 05 42 42 30

  0x10: 88 00 00 00 00 02 04 C1 8B 46 4F 43 31 32 33 39

  0x20: 36 37 32 54 03 00 81 00 00 00 00 04 00 09 00 CB

  0x30: 88 50 56 44 4D 32 2D 36 34 89 56 30 31 20 D9 02

  0x40: 40 C1 FF FF FF FF FF FF FF FF FF FF FF FF FF FF

  0x50: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

  0x60: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

  0x70: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

WIC Slot 1:

Unknown WAN daughter card

Unknown EEPROM ver 255

EEPROM format version 255

EEPROM contents (hex):

  0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

  0x30: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

And the show version:

ROUTER#sh ver

Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T1, RELEASE SOFTWARE (fc3)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2009 by Cisco Systems, Inc.

Compiled Fri 19-Jun-09 15:13 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

ROUTER uptime is 12 minutes

System returned to ROM by power-on

System restarted at 19:00:08 GMT Mon Oct 24 2011

System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T1.bin"

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

Cisco 2811 (revision 53.50) with 772096K/14336K bytes of memory.

Processor board ID FCZ131971BK

2 FastEthernet interfaces

1 Virtual Private Network (VPN) Module

DRAM configuration is 64 bits wide with parity enabled.

239K bytes of non-volatile configuration memory.

254464K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

I also noticed the message below whenever the router boots up:

%GT96K_FEWAN-1-UNKNOWN_WIC: slot 0, wic card has an unknown id FF

Would appreciate any help as to what next to do please.

Regards,

Femi

3 Replies 3

paolo bevilacqua
Hall of Fame
Hall of Fame

Contact the TAC to have the faulty card replaced. That requires a support contract.

Hi Paolo,

Thanks for your comments.

Are you confirming that the card is faulty? Unfortunately, I dont have a support contract on that card any more.

Do you think I can replace it with an HWIC-2CE1T1-PRI card I have in store?

The function of the VWIC card was to create a VoIP trunk between my callmanager express running on a 2811 router and another IP PBX, more like a SIP trunk. Do you think the HWIC card will work in the same way?

Regards,

Femi

You can buy a support contract at any time.

As replied in another post: For VoIP trunking, no interface card is necessary.