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CIVS-IPC-5010 stability and errors

dannymget
Beginner
Beginner

Greetings.

I have two main issues with the 5010 dome camara.

- Issue 1: The web interface goes dead after a while
After a while, I cannot access the camera directly over the web interface. The browser only shows a blank screen and waits. The SSH interface is still ok and I can the restart the camera without any problems. After that, the web access works again.

- Issue 2: Configuring the 2nd video stream from VSOM 6.3.1 does not work.
When activating a 2nd video stream (720p/h.264/ntsc/5000), I find the following in the ims.log:

2011-05-09 17:13:43.015 [ proxy(2515).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] doQuerySecondaryOptions failed
2011-05-09 17:13:43.015 [ proxy(2515).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Configuration ERROR: doQuerySecondaryOptions failed

Does anybody has an idea how to fix these two issues?

Many thanks in advance.

Regards

Danny

12 Replies 12

Sean Merrow
Enthusiast
Enthusiast

Hi Danny,

For the first issue, it would be best if you could open a service request with Cisco TAC the next time it happens.  It would be best if we could access the camera while in this state and prior to recovering it with a reboot.  When the browswer cannot be accessed, is the camera still streaming video to the media server?

For the second issue, can you elaborate on your configuration?  What is the resolution and bitrate of the primary stream, and what are the various settings you've tried on the secondary?  Have any settings worked for you on the secondary stream?

I have set up both primary and secondary feeds in my lab with a 5010, with 6.3.1, and didn't run into any problems.

Thank you,

Sean

Hi Sean.

Thanks for your answer.

Reg the two issues:

1. I will certainly open a case, since it already happened again.

2. I have tried various varations. It does not help, using either NTSC or PAL. Currently, I have the following: Primary Stream: 1080p, H264, Bitrate 5000, Quality:50 - OK.

Secondary Stream: 720p, H264, PAL, Bitrate: 3000, Quality:50 - Not OK.

The error in the ims log is the same as already written.

Is this a driver issue?

Thanks and regards

Danny

I think you might just be asking for a little more than the camera can do.  Try something like this:

Primary:  1080p/3000 bitrate

Secondary:  720p/1500 bitrate

Thanks,

Sean

Sean.

I have adjusted the settings according to your advice. Now, none of the feeds seems ok. as you can see from below:

2011-05-16 16:50:52.993 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Error - SaveSettings
2011-05-16 16:50:52.993 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] doSaveSettings failed
2011-05-16 16:50:52.993 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Configuration ERROR: doSaveSettings failed
2011-05-16 16:50:52.993 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Unable to configure or handshake with the device
2011-05-16 16:50:55.697 [ proxy(5132).p_s1_Cam5010_CorridorEast_1 GL_UTIL=1 ] No frames in queue...
2011-05-16 16:51:13.494 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Settings have not changed
2011-05-16 16:51:14.527 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Error - Enable Motion Detection ERROR
2011-05-16 16:51:14.527 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] EnableMotionDetection failed
bitrates above 4000kbps (at 30fps) not compatible with Motion Detection
2011-05-16 16:51:14.527 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 GL_UTIL=1 ] connect(addr='172.18.1.207:554', fd=5): Connection refused
2011-05-16 16:51:14.527 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] doDESCRIBE ERROR
2011-05-16 16:51:15.530 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 SARIX_MOTION=1 ] Motion Shutdown request received. Any active motion events will be stopped.
2011-05-16 16:51:15.530 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] failed in start
2011-05-16 16:51:33.624 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Settings have not changed
2011-05-16 16:51:34.676 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] Error - Enable Motion Detection ERROR
2011-05-16 16:51:34.676 [ proxy(25056).p_s2_Cam5010_CorridorEast_2 BE_PROXY=1 ] EnableMotionDetection failed

I have especially not rebooted the device in case we want to check further status.

Regards

Danny

Attached you will see mine.  I have the streams configured as follows:

Primary:     H.264/3000/1080p

Secondary:     H.264/2000/720p

With these softwares:

VSMS/VSOM 6.3.1

5010 F/W:  1.5.9.9111-O3.4486

It is working okay.

You might want to try the following:

  1. Delete both feeds from VSOM
  2. Create the Primary feed with above settings
  3. Create the Secondary feed with above settings

Make sure all config is only done from within VSOM

Let me know if that helps.

Sean

Hi Sean.

Thanks for your answer.

I have done exactly, what you proposed. BTW, the versions we have are the same.

Result: First stream: OK, Second one: NOT.

Here are the details from the log:

2011-05-17 15:30:03.429 [ httpd(5325) GL_UTIL=1 ] Successful fork p_s1_Cam5010-CorridorEast_1 N1305639003_426838, chpid 2384
2011-05-17 15:30:03.434 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] Proxy args: proxy p_s1_Cam5010-CorridorEast_1 N1305639003_426838
2011-05-17 15:30:03.434 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] setup.alias: p_s1_Cam5010-CorridorEast_1 setup.modelName: cisco_ipc5000
2011-05-17 15:30:03.564 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] <<<<< PelcoSarixH264::PelcoSarixH264
2011-05-17 15:30:03.697 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] >>> Entering Proxy::run() for proxy='p_s1_Cam5010-CorridorEast_1'
2011-05-17 15:30:03.697 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] nrservers = 1000, nrclients = 1000, num_clients = 4
2011-05-17 15:30:03.697 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 IL_SHMEM=1 ] keym = 3271647382 keys = 3489751190 shmid = 2818062 semid = 2523148
2011-05-17 15:30:03.697 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 IL_SHMEM=1 ] keym = 4244725911 keys = 100753559 shmid = 2850831 semid = 2555917
2011-05-17 15:30:03.698 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 IL_SHMEM=1 ] keym = 2214682777 keys = 2348900505 shmid = 2883601 semid = 2588687
2011-05-17 15:30:03.698 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 IL_SHMEM=1 ] keym = 83976349 keys = 218194077 shmid = 2916371 semid = 2621457
2011-05-17 15:30:04.438 [ httpd(5325) FE_COMMANDER=1 ] p_s1_Cam5010-CorridorEast_1 Started Successfully!
2011-05-17 15:30:04.656 [ httpd(4790) GL_UTIL=1 ] Successful fork p_s2_Cam5010-CorridorEast_2 N1305639004_652848, chpid 2390
2011-05-17 15:30:04.659 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] Proxy args: proxy p_s2_Cam5010-CorridorEast_2 N1305639004_652848
2011-05-17 15:30:04.660 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] setup.alias: p_s2_Cam5010-CorridorEast_2 setup.modelName: cisco_ipc5000
2011-05-17 15:30:04.707 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] <<<<< PelcoSarixH264::PelcoSarixH264
2011-05-17 15:30:04.750 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] >>> Entering Proxy::run() for proxy='p_s2_Cam5010-CorridorEast_2'
2011-05-17 15:30:04.750 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] nrservers = 1000, nrclients = 1000, num_clients = 5
2011-05-17 15:30:04.750 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 IL_SHMEM=1 ] keym = 1526816953 keys = 1744920761 shmid = 2949141 semid = 2654227
2011-05-17 15:30:04.750 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 IL_SHMEM=1 ] keym = 2030133503 keys = 2181128447 shmid = 2981910 semid = 2686996
2011-05-17 15:30:04.751 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 IL_SHMEM=1 ] keym = 67199233 keys = 201416961 shmid = 3014679 semid = 2719765
2011-05-17 15:30:04.751 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 IL_SHMEM=1 ] keym = 2298568963 keys = 2432786691 shmid = 3047448 semid = 2752534
2011-05-17 15:30:05.158 [ httpd(4790) FE_COMMANDER=1 ] p_s2_Cam5010-CorridorEast_2 Started Successfully!
[h264 @ 0x8070310]missing picture in access unit
2011-05-17 15:30:08.049 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] Settings have not changed
2011-05-17 15:30:10.376 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 BE_PROXY=1 ] video track: track1
2011-05-17 15:30:10.376 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 GL_UTIL=1 ] m_shmMemorySize = 1843200
2011-05-17 15:30:10.376 [ proxy(2402).p_s1_Cam5010-CorridorEast_1 GL_UTIL=1 ] wait to have 6 frames in queue
2011-05-17 15:30:10.387 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 SARIX_MOTION=1 ] MotionPelcoSarix::initMotion()
2011-05-17 15:30:10.576 [ proxy(2385).p_s1_Cam5010-CorridorEast_1 GL_UTIL=1 ] Fragment of NAL type 1, not in FU sequence
[h264 @ 0x8070340]missing picture in access unit
2011-05-17 15:30:14.566 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] Error - SaveSettings
2011-05-17 15:30:14.566 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] doSaveSettings failed
2011-05-17 15:30:14.566 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] Configuration ERROR: doSaveSettings failed
2011-05-17 15:30:14.566 [ proxy(2391).p_s2_Cam5010-CorridorEast_2 BE_PROXY=1 ] Unable to configure or handshake with the device
2011-05-17 15:30:17.146 [ proxy(2402).p_s1_Cam5010-CorridorEast_1 GL_UTIL=1 ] No frames in queue...
2011-05-17 15:30:18.173 [ proxy(6347).p_s1_Cam_4500_Showroom_1 GL_UTIL=1 ] ERROR: missed 1 RTP packet(s) [prev=30578, curr=30580]
Deinterlacing failed
[h264 @ 0x8070310]missing picture in access unit
[h264 @ 0x8070340]missing picture in access unit
2011-05-17 15:30:27.162 [ proxy(6347).p_s1_Cam_4500_Showroom_1 GL_UTIL=1 ] ERROR: missed 1 RTP packet(s) [prev=35552, curr=35554]

Would you prefer to reboot the CAM? I have a feeling that this might help, but I would like to wait in case for troubleshooting.

Thanks and regards

Danny

yes.  I meant to include that step after deleting the feeds.  Please reboot the camera.

Thanks,

Sean

Sean.

After the reboot, it works.

Leaves us the question: why? And why the hangs. I have rebooted that device regularely, since I could not access the web. Can't be a buffer issue then.

What would you recommend now?

Thanks very much indeed for your help.

Regards$

Danny

Hi Danny,

I would monitor it for a while now that you have lower settings. The stability issues may have been related to the higher bitrates.   I think engineering is working on a document that will outline the tested values for primary and secondary feeds.  If you continue to have problems with these settings, then you should open a service request so we can get the necessary data to have engineering have a look.

Thanks,

Sean

Hi Sean.

Thanks very much. I will do that.

Also good to know that the BU is working on some info, since I have the impression, that this unit still needs more attention.

Happy to provide a feedback and open a case if necessary.

Cheers

Danny

Does anybody know, if the DHCP issue has been addressed in the BU?

Since there are other problems around (what I have heard), I do hope for a FW update soon.

Thanks for any feedback.

Regards

Danny

Scott Olsen
Frequent Contributor
Frequent Contributor

We have also just received one of these 5000 series domes for our own lab.  I'll try to get some time today to perform some

experimentation as well.

I'd be more than willing to work with TAC if I'm able to reproduce any web service instability.

Cheers!

Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
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