Connection Fail VSOM and Camera IP 2500

[Alejandro Brown]

Hi,

I have a new solution with the Media Server and Operation Manager running in the same server. Both came pre-installed in se Cisco Server CIVS-MSP-1RU.

The version of the MS/OM is 4.2/6.2

The problem is that when I add a Camera IP 2500 in the VSOM, it doesn´t display the streaming. It appears the following message ´´Connection Fail´´

I Have checked the username, password, resolution, etc and the problem is the same.

In the log of the OM didn´t display anything.

If I browse in the IE directly to the camera it works.

Which could be the problem?

Thanks,

Alejandro

[John Gillich]

What Version of Firmware is the Camera? 2.1.6 is the latest.

[Alejandro Brown]

Yes,

the firmware version is 2.1.6

[John Gillich]

Check under advance settings and make sure HTTP and HTTPs is

not enabled.

Have you tried to restart the camera?

[Alejandro Brown]

I have chequed and the HTTP and HTTPs is not enabled.

I have restarted the camera many times.

Under the preferences Camera Feed it appears a small preview and I see the streaming.

The problem is that when I want to see in the Ops page it don't display the streaming. It appears the message"Connection Fail"

Could be a problem of IE?

I am looking in the log of the camera and it appears:

Stream: RTSP stream started. [ip: video, TCP: 192.168.113.106 -> 192.168.113.120, admin]

Thanks

Alejandro

[John Gillich]

Try The attached guide.

[Alejandro Brown]

Jhon,

thanks for the guide. I have do all the steps and the problem persist.

My version of IE is 8. This could be a problem? I am asking this because had readed that the version of IE must be 6 or 7.

I don't know why the streamming appears under the preferences Camera Feed and not appears in the Ops page.....

I have tried with another camera and its the same...

Have you got same idea for this problem?

Thanks,

Alejandro

[John Gillich · Accepted solution]

IE 8 is not supported but it sounds like the error you are getting is from the server. Can you log into the server and get the the ims log?

http:// address>/vsms/

[Alejandro Brown]

Hi John,

Today I test with a machine with Windows XP (with IE 7) and it worked correctly.

Do you know if Windows 7 is supported?

Thanks

Alejandro

[pevo · Accepted solution]

Hi Alejandro,

Glad to hear you got your VSOM client issue resolved.

As John correctly stated, IE 8.0 is not supported with VSM 4.2/6.2.  It's supported in VSM 6.3.

There's an enhancement request defect id "CSCtc83190: VSOM is not supported with Windows 7" to be addresssed.

Windows 7 is targeted for support in VSM 6.3.2 and there's no definite release date available yet.

Hope this is helpful. Thank you

Peter-

[jfiranzi]

There are several good answers in this thread.  Just to give an update, Windows 7-64 with IE8 support is still on track for the next VSM release, 6.3.1 due  in a couple of weeks.