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Yhya Akef
Beginner
Beginner
‎02-18-2014 04:53 AM
‎02-18-2014 04:53 AM

IP Camera 5011 white screen

Hi ,

We've IP Camera 5011 installed out-door ,

sometimes the video turns white and we must reboot the camera to return back to its normal view .

Any suggestion ?

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1 person had this problem
0 Helpful
4 REPLIES 4
Scott Olsen
Frequent Contributor
Frequent Contributor
‎02-18-2014 11:53 AM
‎02-18-2014 11:53 AM

Well, my guess is that it's something related to the environmental conditions as the 5000 series is not an outdoor capable camera.

What are the conditions like?  If I had to guess... I'd say it's an over-temperature condition.

Scott Olsen
Solutions Specialist
Bulletproof Solutions Inc.
Web: www.bulletproofsi.com


Scott Olsen Solutions Specialist Bulletproof Solutions Inc. Web: www.bulletproofsi.com
0 Helpful
Yhya Akef
Beginner
Beginner
In response to Scott Olsen
‎02-18-2014 11:02 PM
‎02-18-2014 11:02 PM

It is installed inside a housing ( IP66 certified )

0 Helpful
Branden Varney
Cisco Employee
Cisco Employee
‎03-08-2014 12:52 PM
‎03-08-2014 12:52 PM

Is this camera used in conjunction with VSM at all? If so, have you deleted, then re-added the camera yet in VSOM?

0 Helpful
chrisstanton
Beginner
Beginner
‎12-26-2017 09:52 AM
‎12-26-2017 09:52 AM

I see this issue on CIVS-IPC-6030 cameras mounted outside. Randomly end up with white screen, rebooting resolves it. I think it is related to the day/night filter. Seen it on different firmwares up to 2.8.0. Trying a few cameras on new firmware 2.9.3-3 to see if it resolves it.
0 Helpful
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