06-17-2015 03:41 AM
Hi I am using Cisco ISA550-K9 V01 router, in a days 3 or 4 times i am able to login properly..after that i not able login access this device(device user name and password wrong) message is coming. After restarting 3 or 4 time it will work fine, again we are facing same issue.
Thanks,
Regards
Duryodhan
06-17-2015 04:37 PM
Hello duryodhanmahapatra5,
I am sorry you are experiencing this issue. First thing to check is the ISA on the latest firmware? Current is 1.2.22 located here: https://software.cisco.com/download/release.html?mdfid=283875260&softwareid=282728525&release=1.2.22&relind=AVAILABLE&rellifecycle=&reltype=latest
Worst case get a back up of the configuration and do a factory default and do a manual reconfiguration of the ISA to see if that will clear out any errors internally on the ISA.
I do have a question, what browser/s are you experiencing this in? Also what Operating System are you running on your PC?
Hope this helps,
Michael D.
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06-17-2015 10:30 PM
Windows 8.1 OS and Google crome i am using.
06-18-2015 01:34 PM
Hello duryodhanmahapatra5,
Thank you for the update. Do you experience the same issue in another browser, Firefox or IE10/11 in compatibility view for IE?
As a curiosity question do you experience this on a WIN 7 OS if you have available?
Regards,
Michael D.
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06-18-2015 10:27 PM
Hi Michael,
same problem is happening on Windows 7 OS also.
06-19-2015 02:04 PM
Hello duryodhanmahapatra5,
Thank you for the update, also to follow up have you checked on the following:
Check is the ISA on the latest firmware? Current is 1.2.22 located here: https://software.cisco.com/download/release.html?mdfid=283875260&softwareid=282728525&release=1.2.22&relind=AVAILABLE&rellifecycle=&reltype=latest
Back up the configuration, factory default and manually reconfigure the ISA.
Thank you,
Michael D.
If this post is helpful please rate or mark as correct.
08-18-2015 10:02 PM
Hi Michael D,
Thank you for the update, the problem is happening in New version:1.2.22 .
Now mine Current version:1.2.20, It is working fine no issue.
Thank you,
Duryodhan.
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