10-13-2012 06:21 AM
Hello All,
I am unable to add the CIVS-IPC-2500W to our new VSM7.It gives the following error:
Operation failed: Failed to verify camera 10.104.22.130. Please check IP address or login credential or model.
I have verified the credentials and they are correct. I am able to ping the camera's IP from VSM.
Please assist.
Regards,
Jayant
10-13-2012 06:35 AM
Hi!
Is vsm7 out in the release?
10-13-2012 06:47 AM
Yes... Its available on Cisco's website.
10-15-2012 04:13 AM
Any Inputs, Team?
10-16-2012 09:39 AM
An Update:
The issue has been fixed. It was the firmware causing this issue.
We were running V2.4.0-10 earlier .We deleted the IP Camera and upgraded the firmware to the latest V2.5.0-9 and added the camera back. It worked fine.
Cheers,
Jayant
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