I've run into a problem with one client accessing a VSOM 7.0 server. I've uninstalled and reinstalled a few times and am not really getting a useful error.
When launching the web client, it properly requests to install the client and everything appears to install properly. The user has local admin rights, even tried as local administrator. After the client is installed, the 'view' never fully initializes and I get a generic 'Error' popup. If I right-click to close, it shows it is the GUISettingsMgr.exe process.
If I then try to create or select a view, I get a different error:
Invalid parameter: No view is created. MPClientXML view description pointer is null in updateView.
I tried to insert the screen caps, but the insert function isn't working. I've attached them in a wordpad doc below.
Anyone run into anything similar and found a work around?
I am currently working on this same error as well. Everything was working fine until I used the browser to navigate to an individual camera. The browser tried to load the ActiveX controls to view the video directly from the camera and failed.
Then when I went back to VSOM in the browser I could no longer load any views on the monitoring page and was reciving the view description pointer is null error.
The camera that I tried to access was a Cisco 6020
I have tried compatibility mode with no luck. The problem is also causing the SASD to crash right after logging in. The error that shows up in windows application log is related to .net frameworks but googling the problem turns up nothing useful.
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