02-12-2010 10:05 PM
Hi,
I have deployed 7 Cisco IP camear 2421 out of which 6 are working fine. All these cmera are configured into Cisco VSOM. For 6 camera I am able to view the video in VSOM ops page. But for one camear VSOM displays error Endpoint error p_s1_Camera_name_1unreachable and unable to view the video. For the same camera I am able to ping it & take it web access by IP. Also its video is available through web access.
Please help why this error is coming in VSOM?
Regards,
Abhas Jain
02-12-2010 10:40 PM
The 6 working units - How did you input those IPCs into VSOM? Did you install 1 IPC and then copy or did you do 1 by 1?
-Did you logout of the IPC and then go into VSOM to controll the IPC?
-Try stopping and restarting the VSM
I experienced this same error with deployment of CIVS-IPC-2500 and to correct it I did the following:
--Removed special characters from pwd in IPC and VSOM
- Set complexity to 3 $ 4
--Enabled HTTP for the camera as vsom doesnt use HTTPS
-updated the FW from 1.1.1 to 2.1.2
-Check the sys logs on IPC and VSOM - what do they report?
02-16-2010 04:18 AM
HI
I tried above mentioned options but still facing same problem. This problem is only with one camera & remaining cameras are working fine. Please suggest solution to resolve this,
Regards,
Abhas Jain
02-19-2010 02:52 PM
Hello,
-Can you provide further details on the camera configurations and variables, please?
-Have you view the Sys Log from the VSM/VSOM and camera? Capture the sys log
-The drivers are good as you have 5 other IPCs up and running correct?
-You verified from the VSOM/VSM you can ping the camera? I know you can reach the camera from the network - but the VSOM creates a proxy feed to each IPC and you need to verify that the VSOM is able to physically reach the end point device.
-It is not an issue with the specific camera/hardware? If you swap configurations from "Working" $ "NON-Working" what is the result?
-Another thread indicated possible DNS? Have you check your DNS settings?
-
02-25-2010 12:06 AM
Delete that camera from VSOM, synch and add it again
03-21-2010 11:29 AM
I would verify the firmware on the camera in question. I had the same problem with some 2500s where they had the old firmware.
04-06-2010 07:35 AM
has there been a resolution to this? i seem to be running into the same problem and i am using the latest firmware on VSOM/VSMS and 2500s
04-06-2010 12:17 PM
I've had the same problem. Try logging into the web interface of the 2500 in question and doing a manual restart.
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