Guy, Gals,
I've written a script that allows our business unit leaders to change messages that play during the ICM call flow and also enable or disable these messages.
The problem I have is that I am requiring the calllers to do their thing and then press a menu option to end the IVR script and that will in turn pass the changes to the ICM call flow. I would rather have it so that when they hangup after doing what they need to do the script will catch the "ContactInactiveException" and then proceed to the EXIT_IVR label that passes the variables via the "Set Enterprise Call info" step. Problem is, ICM sees the hangup and aborts the call before accepting the variables from the IVR.
Thoughts?
Thanks
