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9971 does not register - trust list update failed

Dennis Beul
Level 1
Level 1

Hello,

registration of some 9971 phones in a fresh  CUCM 8.0 environment fails constantly. The phones ran without problems  in another CUCM 8.0 before and have the "old" config still active  (because they never registered to the new cluster). The log of the  phones shows the following:


21:08:06 Updating Trust List

21:08:17 Trust List update failed

21:08:27 TFTP-Error : ram/SEPD0574CF62596.cnf.xml

The phones get a dhcp lease and the xml config file is  also available on the TFTP server; hosts can reach each other. It seems  that they are stuck at the TFTP step of the boot process. I searched for  this error and found some hints towards possible authentication  problems (CTL List), but there was nothing special configured in the  cluster before (unsecure profile, i.e.). Aside from this, I am not yet  very familiar with phone security/authentication.

Any help would be greatly appreciated. Thank you!

Regards,

Dennis

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