Hello everyone--i'm new to UCCX scripting, so this could be something simple, but...
What I've got is this--just a basic script, puts the call in the queue, puts the call on hold (for MoH), takes it off, plays a 'we value your call, blah blah blah', and puts it back on hold. What they would like to do is during one of the messages being played, it gives the position in queue and expected wait time. My struggle is I don't have the slightest clue on what script items to pull in and how it gets the info to figure out what the projected wait time is. Any help is appreciated. The basic script i've got so far is attached. thanks.
Scott Jones
