UCCX 8 - Need help configuring expected wait time

[sjones@techsgi.com]

Hello everyone--i'm new to UCCX scripting, so this could be something simple, but...

What I've got is this--just a basic script, puts the call in the queue, puts the call on hold (for MoH), takes it off, plays a 'we value your call, blah blah blah', and puts it back on hold.  What they would like to do is during one of the messages being played, it gives the position in queue and expected wait time.  My struggle is I don't have the slightest clue on what script items to pull in and how it gets the info to figure out what the projected wait time is.  Any help is appreciated.  The basic script i've got so far is attached.  thanks.

Scott Jones

[Anthony Holloway · Accepted solution]

You would create new variables of type int, and store reporting statistics in them for playback to the caller.

Hint: you can playback numbers in various formats: play prompt(--triggering contact--, n[14] + #[14] + s[14])

Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701edstepref.pdf

Page: 2-232

Snippet:

[sjones@techsgi.com]

I guess my next question is the reporting--is it enabled by default or do

I need to configure that as well?

On 3/22/11 4:05 PM, "avholloway"

[Anthony Holloway]

Please don't forget to mark your questions as qnswered, and rate helpful posts.  This helps other users searching for similar answers.  Thanks.

[Anthony Holloway]

Yes, it's enabled by default.

Sent from Cisco Technical Support iPhone App

[sasanka.pathi]

You can download historical reports software from plugins and run it to generate the reports. You can also convert them into different formats.

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Venkata Sasanka.pathi(-91 950 265 2290)

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