Hi VPN Experts, I've recently moved a large (well, to me large) number of users to Cisco VPN using an ASA 5540 and AnyConnect. This group of users, (around 250) are all successful with two exceptions, and they are weird issues.
One user, connects just fine, can access all resources, but when running SAP, even though inactive in SAP but active in other VPN traffic, she periodically (randomly) disconnects from SAP, with the error of failed network connection. We have verified this does not happen on the old VPN, and we've timed it carefully, and the timing is random (sometimes 12 minutes, sometimes 63 minutes and everything in between). We've diagnosed and re-installed everything on her machine, yet this continues to happen. There are no disconnects on the VPN client, which would indicate an ISP problem, and I'm really stumped on what to try on this one... any ideas?
The other is possibly an ISP problem, but we're seeing one customer who uses the Cisco VPN and has frequent random disconnects, when the disconnect occurs he cannot access any network resources. He did not see this behavior with the old VPN client (AT&T) but this could be indicative of a sensitive ISP connection, do you agree? I'm thinking his internet connection has minor drops, and the Cisco client is very sensitive to it... it will reconnect but is there a way to lower the sensitivity to dropped packets a little for him? Or is this a universal setting?
Thanks in advance,
Ken Montgomery
