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Agent is getting Line restricted error

Saima Harris
Level 1
Level 1

Hi Team,

One of the Agent is not able to login , getting error :

"The line is restricted, can not login" Please see the screenshot

I've already associated his phone on End user page.

Any idea why is he getting this error .

Cisco Unified CCX Administration

System version: 9.0.1.10000-100

Thank you

Saima

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