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Finesse - Auto force to Ready status

lohjintiam
Level 4
Level 4

‎07-24-2014 05:52 AM - edited ‎03-14-2019 01:39 PM

Hi All,

 

For Finesse v9 or above, is it possible (out of box / customization) to auto force (not supervisor driven) agent to go Ready status if they are in a particular Not Ready longer than xx minutes?  

 

Thanks!

-JT-

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