Some users appear Attendant Console 8.6.1.595 phone state 'Out of Service' (A red icon with a phone and an X). CTI Device is active and distinct models (7942, 7962, 7941).
Pressing F2 on the extent Attendat Console (alternate numbers Presence tab) displays 'Out of Service', although in the upper pane of this window, the user's extension correctly and the correct state (on-hook, ringing, talking) appears.
In 'Contact Details' (F12) within the 'Contact Numbers' tab that appears the main extension is correct and is marked 'Use device name'. The device name that appears is also correct. I tried to remove it and put it back but the problem is still happening.
We have made a CTI synchronization between Attendant Console and CUCM. In CUCM we found that the options Related to CTI (Allow Control of device from CTI) are marked.
Can you help? Thank you very much !!!
