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commas in speed dials

Sarah Pongres
Level 1
Level 1

Good morning experts -

We are on Call Manager 10.5 and I am trying to use commas in a speed dial for our long distance calls.

We have authorization codes set up through our long distance vendor (not auth codes in Call Manager) so that after a long distance number is called, there is a tone, then you enter your 2 digit authorization code.  I want to set up a speed dial using commas as pauses to dial this string.

For example, auth code 22, phone number 563-344-4175, speed dial string set up as 915633444175,,22

I have tried every number of commas from 1 to 10 and it does not work.  It dials the phone number, then gives the tone that prompts you to enter the 2 digit auth code, but doesn't appear to dial the auth code at any point.

Any ideas how to make this work?

SP

 

 

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