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UCCE 10.5: MR PG can not connect to SIP Dialer

Ion Cristian Radescu
Level 1
Level 1

‎02-03-2015 06:36 AM - edited ‎03-14-2019 02:24 PM

Hello,

I have a strange problem with a SIP Dialer installation.

The MR PIM can not connect to SIP Dialer with the following error:

 

14:32:34:621 pg2a-pim1 Attempting to connect to MR application at IP address: 172.19.10.31, port: 38001.
14:32:34:621 pg2a-pim1 Trace: Transport: Making connection attempt to host1: 172.19.10.31 port: 38001.
14:32:35:713 pg2a-pim1 Trace: Transport: Connection to host1 attempt failed; error 10061..
14:32:35:713 pg2a-pim1 Trace: Transport: The attempt to connect was rejected..
14:32:35:713 pg2a-pim1 Trace: Transport: Make sure that the MR-PIM setup has the correct MR application hostname and port number..
14:32:35:713 pg2a-pim1 Trace: Transport: Make sure that the application is listening for connection at the correct port number..
14:32:35:713 pg2a-pim1 Trace: Transport: Connection closed..

 

I configured two duplexed SIP Dialers without Port Map. In baDialer logs I can see it can connect to Campaign Manager, CTI Servers, but it received "Port Map With ZERO Ports". Judging by what is written in SRND, this behavior is normal.

 

14:38:51:052 dialer-baDialer Trace: DialerMetrics::reset(), Dialer Metric subsystem was reset..
14:38:51:350 dialer-baDialer Initializing Event Management System (EMS) library.
14:38:51:350 dialer-baDialer EMS library initialized with write thread.
14:38:51:350 dialer-baDialer Trace: EMS Server pipe cce\Dialer\baDialerEMSPipe enabled for cce\Dialer\baDialer.
14:38:51:350 dialer-baDialer Trace: Release 10.5.1.0 , Build 2572.
14:38:51:350 dialer-baDialer Trace: Received dialer startup request..
14:38:51:350 dialer-baDialer Trace: Monitor Server pipe cce\Dialer\baDialerCmdPipe enabled for cce\Dialer\baDialer.
14:38:51:351 dialer-baDialer Trace: Dialer starting...ICM\cce\Dialer.
14:38:51:351 dialer-baDialer Trace: Using registry key: Software\Cisco Systems, Inc.\ICM\cce\Dialer.
14:38:51:351 dialer-baDialer Trace: Using registry key: Software\Cisco Systems, Inc.\ICM\cce\CurrentVersion.
14:38:51:354 dialer-baDialer Trace: EMT I/O completion ports: max threads=4, concurent threads=0.
14:38:51:355 dialer-baDialer Trace: Current Directory (C:\icm\cce\dialer).
14:38:51:355 dialer-baDialer Trace: Size of call result mapping table: 46.
14:38:51:355 dialer-baDialer Trace: DialerMetrics::Instance, Dialer Manager Creating New instance..
14:38:51:355 dialer-baDialer Trace: The performance monitor object instance (cce) was created successfully..
14:38:51:359 dialer-baDialer Trace: Attempting EMT connection to computer [172.19.10.30/172.19.10.30], port [40032].
14:38:51:611 dialer-baDialer Trace:     EMT connection established.
14:38:52:368 dialer-baDialer Trace: Registering with Campaign Manager.
14:38:52:370 dialer-baDialer Trace: Config received: [1] dialer PortThrottle:15.000000.
14:38:52:370 dialer-baDialer Trace: Trying to connect to server: 172.19.10.31 on port: 42027.
14:38:52:370 dialer-baDialer Trace: socket open on Server=172.19.10.31 port=42027.
14:38:52:370 dialer-baDialer Trace: (CTIPROXY)    Sending CTI OpenRequest for this Dialer.
14:38:52:372 dialer-baDialer Trace: CallListener creating mutex - Global\CCallListener8536.
14:38:52:372 dialer-baDialer Trace: (PM) Update Port Throttle. lPortThrottle=15.000000, dwPortThrottleCount=30, dwPortThrottleTime=2.
14:38:52:372 dialer-baDialer Trace: Received Port Map With ZERO Ports.
14:38:52:372 dialer-baDialer Trace: Received Port Map With ZERO Ports.
14:38:52:372 dialer-baDialer Trace: Received Port Map With ZERO Ports.
14:38:52:372 dialer-baDialer Trace: Received Port Map With ZERO Ports.
14:38:52:372 dialer-baDialer Trace: (CLMGR)    CTI Client Event Report Request, invoke: 1, clients: [1].
14:38:53:382 dialer-baDialer Trace: Dailer Status Change,Old Status:cce-Dialer BADialer_SIP -X  [CM-X]  [CTI-U]  [Ports-X]  [MR-X]  [SIP-U] 0x0.
14:38:53:382 dialer-baDialer Trace: Dailer Status Change,New Status:cce-Dialer BADialer_SIP -X  [CM-A]  [CTI-A]  [Ports C:0,R:0,B:0]  [MR-X]  [SIP-U] 0x3.
14:38:53:382 dialer-baDialer Trace: (DD)    **** Media Routing PIM is not Connected ****.
14:38:53:382 dialer-baDialer Trace: (DD)    **** All SoftPhone Channels not Initialized ****.
14:38:53:382 dialer-baDialer Trace: (DD)    **** Configured SoftPhone Channels: [0], Initialized: [0] ****.
14:38:54:396 dialer-baDialer Trace: (DD)    **** Media Routing PIM is not Connected ****.
14:38:54:396 dialer-baDialer Trace: (DD)    **** All SoftPhone Channels not Initialized ****.
14:38:54:396 dialer-baDialer Trace: (DD)    **** Configured SoftPhone Channels: [0], Initialized: [0] ****.
14:38:55:410 dialer-baDialer Trace: (DD)    **** Media Routing PIM is not Connected ****.
14:38:55:410 dialer-baDialer Trace: (DD)    **** All SoftPhone Channels not Initialized ****.

 

I double checked the IP Addresses, MR port(38001), network interfaces order in Windows and everything looks ok.

 

 

A possible problem could be that I see no application listening on port 38001 with netstat -na.

Does anyone have any idea what else should I check?

 

Many thanks in advance,

Cristian

 

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