I need changing security password cluster cucm 10.5. I used the procedure below.
After restart the system and tryed to access CUCM by browser, displays this error. "Database communication error"
Reset OS Administrator and Security Passwords
To reset a password, you must connect to the system through the system console. You cannot reset a password when you connect to the system through a secure shell session.
Note |
During this procedure, you must remove and then insert a valid CD or DVD in the disk drive to prove that you have physical access to the system.
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| Step 1 | Log in to the system with the following username and password: |
| Step 2 | Press any key to continue. |
| Step 3 | If you have a CD or DVD in the disk drive, remove it now. |
| Step 4 | Press any key to continue. The system tests to ensure that you removed the CD or DVD from the disk drive. |
| Step 5 | Insert a valid CD or DVD into the disk drive.| Note | For this test, you must use a data CD, not a music CD. The system tests to ensure that you have inserted the disk. |
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| Step 6 | After the system verifies that you have inserted the disk, you are prompted to enter one of the following options to continue:- Enter a to reset the Administrator password.
- Enter s to reset the security password.
- Enter q to quit.
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| Step 7 | Enter a new password of the type that you chose. |
| Step 8 | Reenter the new password. The password must contain at least six characters. The system checks the new password for strength. If the password does not pass the strength check, you are prompted to enter a new password. |
| Step 9 | After the system verifies the strength of the new password, the password is reset. You are prompted to press any key to exit the password reset utility. |
Would anyone have any tips that can help me.
