Good morning. I have an issue where our Cisco Attendant Console operator cannot see any new users added to CallManager. Everything is syncing via LDAP, and all other applications (jabber, presence) are working properly, even with the new users. When I log into the Unified Attendant Console Administration page, the first thing I checked was database management and tested the connection. We're good there. I then checked the service management, CUCM connectivity, and CUPS connectivity, all good there as well.
For troubleshooting, I compared a new user with a known good user that shows up in the AC directory. One thing that differed was the new user did not have a device association with her phone, so I added that. I ensured that she was in the Standard CTI Enabled group, and she was. I then ensured that her phone was in the CEACUser controlled devices list (Attendant Console Application User) and it was. That's all I can think of on the Callmanager side.
Just to be sure I performed an LDAP sync withing callmanager. Once that was completed, on the CUAC server I performed a sync with callmanager. When that was completed I checked the contact management portion, and the new user still did not show up. I then stopped all CUAC services, repaired the database (didn't say it was corrupt, but I wasn't sure the last time it was done), and resync'd everything again. Still nothing. I'm not sure what else to check, as I had this thrown at me without prior knowledge of the new CUAC server/software. The last think I can think of to do is purge the database and resync. I imagine it's an SQL database of some sort because the default username of the database is sa..... Any suggestions/tips/tricks to get the AC up to date?
CUAC System Version 10.5.1.10-3, Administration Version 10.5.1.606
CUCM System Version 10.5.1.10000-7
Thanks in advance!
