About Joel Fox

Joel Fox · 08-04-2020

Good morning - I'm running Callmanager version 11.5.1, and I have my 8865 phone configured to use vpn while working from home. Everything works well, but if I need to make any configuration change to the phone, I'm unable to while it's on vpn. I have...

Joel Fox · 05-04-2020

Morning all - I'm reaching out in hopes that someone has successfully implemented a UCCX/Service-Now or other helpdesk software integration. What we are looking to do is have a ticket automatically created when a helpdesk agent answers their UCCX ext...

Joel Fox · 01-16-2020

Good afternoon - I have an issue where a user cannot access a banking site, and is getting an "end of file error" that references TLS. We have a cisco 5505 running 9.2.4(27). From what I've read, I need at least version 9.3(2), which that firewall ca...

Joel Fox · 04-24-2019

Good morning - We just recently started receiving this error a couple of days ago. Nothing in the environment changed, but the directory simply stopped working. What is even more odd is that my phone (8865) could browse the directory yesterday but it...

Joel Fox · 08-21-2018

Good morning. I'm having a bit of an issue with my Cisco 8865. For about 8 months, this phone as worked flawlessly with my Plantronics Voyager Legend headset. It always connected, disconnected, answered/released calls, etc. Just the other day, with n...

Joel Fox · 08-04-2020

I am using the built-in phone vpn. I did figure out what I did wrong. I didn't have the tftp server I was making the change from listed as an available tftp server on the phone.. That explains why it would work as soon as I brought it back in to the ...

Joel Fox · 08-04-2020

What version of IP communicator are you using? I've had a similar issue before, but that was a couple of years ago. I haven't had any issues with ip communicator versions 7 or 8.

Joel Fox · 01-16-2020

I apologize, I should have elaborated more. We tested this with multiple computers on the network behind the firewall. On each computer we used Chrome, Firefox, and even Internet Exploder/Edge, all being denied. With the same computers, we jumped to ...

Joel Fox · 04-26-2019

Thank you very much for your help - I'm much more comfortable doing this now. I do have another question or two. When viewing certificates, I see a couple CAPF-xxxxxxxx.pem trust certificates that are expired. How would I go about recreating all of t...

Joel Fox · 04-24-2019

I found a very helpful article listing the certificates and the impact to the system when each certificate expires. According to the article, Tomcat.pem will affect the corporate directory. We (and by we I mean TAC) just renewed the Tomcat.pem on my...

Member Since	‎08-05-2010 12:28 PM
Date Last Visited	‎01-04-2021 01:31 PM
Posts	76

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User Activity

Programming Cisco 886x series phones while on vpn

UCCX 11.6 and Service-Now integration

TLS handshake error

"Host Not Found" error received when attempting to use the corporate directory

pairing issues between Cisco 8865 and Plantronics Voyager Legend

Re: Programming Cisco 886x series phones while on vpn

Re: IP Communicator

Re: TLS handshake error

Re: "Host Not Found" error received when attempting to use the corporate directory

Re: "Host Not Found" error received when attempting to use the corporate directory