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Cisco 8800 IP Phone Speakerphone Issue

Joshua Fontenot
Level 1
Level 1

Just want to create a post to see if anyone else has noticed this issue.

Issue #1: Audio quality out of the speakerphone of 8800 series phone is noticeably worse than 7900 phones.

Issue#2: I am having users report of a popping/crackling noise during calls out of the speakerphone.  I have also experienced this myself on my 8861 phone.

Issue#3: There is a subtle buzz/vibration noise coming from the speakerphone when going off-hook and just listening to the dial tone of 8800 phone.

 

I suspect that there is a hardware issue with the actual speaker of the speakerphone of the 8800 series phone.  I have 8851 and 8861 phones deployed and have had this reported on both models.

See attachment of what the popping noise actually sounds like which I recorded with an iPhone while it was occurring on my 8861 phone.

The popping noise is pure random and I am unable to reproduce it on demand.

 

 

I am currently running sip88xx.10-3-1-20 and UCM 10.5.1.11900-13

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