I am posting this again because it is becoming chronic as people get new laptops and install new versions of Jabber 11.5
There was only 1 responder on my previous post and that did not get us anywhere. His answer was to run the install with the switch to NOT search for WebEx service. When I pointed out that we need to search for WebEx Messenger but that our usernames for Messenger and for WebEx Meetings are distinct, the thread died.
Is there anyone who can tell me how to install Jabber for Windows 11.5 so that the user is not LOCKED OUT of changing the username on a fresh install?
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We just installed Jabber 11.5 on a couple of new corporate machines (Win7 using Skype as Corp IM)
We have a Jabber pilot running using WebEx Messenger so we don't have SSO or AD integration.
After a clean install of Jabber with no switches and no custom URL (we just downloaded CiscoJabberSetup.msi for v11.5 and ran it from the download folder on the machine) the screen for the login comes up but the username is already populated AND it is GRAYED OUT so we can't change it. The format is our corporate email address. We also have no option to "Reset Jabber" from the file menu. That is grayed out as well.
We then took another machine and installed it from the command line with this for options:
"msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 CLICK2X=DISABLE"
Same issue.
So where is Jabber pulling these usersnames and why can't we change it? Why is "Reset jabber" Grayed out too?
