I’ve never seen the app do this.    Sometimes if a user started out with Spark U might still see it in add/remove programs but even then the app never appears to be Spark.  ... View more

We never got it working on CUC 8.6 Eventually the customer upgraded to v10.6 and my understanding is we did get it working on there.  I didn't do it however so I don't have any insight other than "don't do it on v8.6" ... View more

Hi did you go from a non-AD integration to an AD integration during this process?  I am reading the Cisoc docs and I am not seeing anything about needing AD integration as a pre-requisit. ... View more

I am setting up my first Dx650 across the VPN and I am having the same problem. I used the exact same Anyconnect path and account I use for my iPhone Jabber instance but the DX will not register. If I move it into the PtoP VPN network, it registers just fine. But when on an open internet with Anyconnect, the phone won't register. What do I look at? Sent from Cisco Technical Support iPhone App ... View more

We have this exact same stance.  Why is this considered a solution for SRST?  Having an active connection to something that is typically housed next to CUCM is a silly way of checking the "SRST supported" box for this endpoint. We almost lost a client over this.  We had to show them all the material claiming SRST support, then explain how this is the only endpoint with a server connectivity caveat and finally show them where the caveat was buried in a technical doc.  After that they asked us to escalate the issue with Cisco at the BU level.  When we did that, we got a very stonewall response from an SE.  They felt this wasn't an issue.  They felt the solution was just fine and the idea of having to have access to a service or server during a WAN outage was not a big deal. Needless to say, I did not agree.  I also asked why Phone mode only could not be the fallback position. They simply said it does not work that way and that it needs the login service. ... View more

It turned out that our original NFR licenses (which at the time we never loaded due to an alert email from TAC) were part of a bad PAK series.  So TAC made us new ones and we got licenses.  Those were timed as 6 month demos. They expired and that was our issue.  They should have been permanent but that was not what they re-issued. We are working now to get our permanent but it is a huge hassel now that the DB was locked. ... View more

George - When you do the demo procudure, it tells you to paste in the contents from ELM but the results is "you have already used a demo license on this server.  you can not use another demo license" (praphrasing) So what does the NFR 9.0 get you?  we upgraded this before the 9.0 NFR was available. ... View more