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8851/CM 10.5/ Unprovisioned Error Message

Emily Sharrard
Level 1
Level 1

We are in the testing phase for an upgrade to 10.5.  I can successfully add pre-existing devices to CM.  However, when I attempt to add a new 8851 I get "provisioned" error message

 

I verified the MAC address, configured the phone with a DN

We are using an Alternate TFTP, I have the two alternates configured.

Phone has an IP address, subnet mask, Default router and DNS Server.  However, It is not receiving VLAN information.

 

Getting a status error message of TFTP Error: SK41b95def- so on and so forth.xml.sgn

I can't tell if for some reason the phone can't get to TFTP, or it gets there an fails.

 

I do notice that the phone is not listed in "Device Defaults" but under "Dual Back Information" within the Device defaults page.

 

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