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- About Emily Sharrard
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Member since
09-25-2012
25
Posts
5
Helpful
0
Solutions
Created by
Emily Sharrard
in IP Telephony and Phones
in IP Telephony and Phones
02-13-2020
04:47 AM
02-13-2020
04:47 AM
Thank you for sharing this.
... View more
Created by
Emily Sharrard
in IP Telephony and Phones
in IP Telephony and Phones
02-11-2020
05:08 AM
02-11-2020
05:08 AM
Ah yes, release notes. Did not look there. Thank you.
... View more
02-10-2020
12:02 PM
I've never noticed the "Lower your voice Alert". A user happened to find it. You can turn it off via the phone settings. I am trying to find out if it can be globally turned off. Also, when was this feature implemented. Not finding anything in Administration/Maintain & Operate. Also poked around phone configuration, common phone profiles, enterprise settings.
... View more
- Tags:
- 8800
11-02-2017
12:30 PM
Is there a way to change the color settings? For instance, on an inbound call, the alert is highlighted in orange. Is that configurable? Same thing with the white highlights. Is that configurable?
... View more
Created by
Emily Sharrard
in IP Telephony and Phones
in IP Telephony and Phones
04-25-2017
10:50 AM
04-25-2017
10:50 AM
I also had this issue. Event those the Cisco Tomcat Service said started, I would get the related error.
Turns out I just wasn't being patient. It came back 5 - 10 minutes after I noticed Tomcat had started.
... View more
08-19-2016
05:50 AM
I have also run into a similar situation but with 8851's. Replacing 7945 phones in a building that you may call old, which wiring that has been there for a long time. I get the "Network Unavailible" error message.
I have had to do various things to fix
- Reseat cable between patch panel and switch
- Replace Cable between phone and wall jack
- Replace Cable between patch panel and switch
I have noticed that the phones come with Cat 5e, and often when I have to replace cable, it is CAT 5. The main difference is between the two types of Cat is the Cat 5e has changes to deal with Crosstalk.
I am dealing with a situation now where their is no wall jack but just a cat 5 cable dropped through the ceiling and run back to the switch. Cat 5, I plug in and get the "Network Unavailible" message.
I am curious on peoples throughs on using Cat 5 vs. Cat 5e with these phones? Cat 5 shoudl work fine, shouldn't it?
... View more
Created by
Emily Sharrard
in IP Telephony and Phones
in IP Telephony and Phones
01-12-2016
05:53 AM
01-12-2016
05:53 AM
Thanks for the info. Before seeing your message I was able to make some progress by entering only one TFTP server on the phone. Think we still have some kinks to work out, but I appreciate everyone's feedback.
... View more
01-11-2016
05:17 AM
Hi Deepak,
I confirmed, it does have a primary DN configured.
Thanks,
Emily
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Created by
Emily Sharrard
in Other Collaboration Subjects
in Other Collaboration Subjects
01-08-2016
12:05 PM
01-08-2016
12:05 PM
Thank you SOOOO much for the confirmation!
... View more
01-08-2016
11:56 AM
Yep, I get that.
I am just wondering if there is a difference in configuration if you are only installing a PVDM 4 on the NIM when it comes to MTP, XCoding and Conferencing. I didn't see anything in the documentation.
... View more
Created by
Emily Sharrard
in IP Telephony and Phones
in IP Telephony and Phones
01-08-2016
11:54 AM
01-08-2016
11:54 AM
We are in the testing phase for an upgrade to 10.5. I can successfully add pre-existing devices to CM. However, when I attempt to add a new 8851 I get "provisioned" error message
I verified the MAC address, configured the phone with a DN
We are using an Alternate TFTP, I have the two alternates configured.
Phone has an IP address, subnet mask, Default router and DNS Server. However, It is not receiving VLAN information.
Getting a status error message of TFTP Error: SK41b95def- so on and so forth.xml.sgn
I can't tell if for some reason the phone can't get to TFTP, or it gets there an fails.
I do notice that the phone is not listed in "Device Defaults" but under "Dual Back Information" within the Device defaults page.
... View more
Labels:
Created by
Emily Sharrard
in Other Collaboration Subjects
in Other Collaboration Subjects
01-08-2016
11:45 AM
01-08-2016
11:45 AM
Hi Brad, thanks for your response.
Did you have to do anything beyond what you would do for a 3900 series router? Or just configure resources like normal?
... View more
Created by
Emily Sharrard
in Other Collaboration Subjects
in Other Collaboration Subjects
12-21-2015
11:24 AM
12-21-2015
11:24 AM
I am working through configuring new 4451-X routers to support voice. I have 1 pvdm in the NIM Card. This gateway has slots on the motherboard for the PVDM and a slot on the NIM. I have relocated the PVDM to the NIM.
My question is, when I enable the card, will it automagically share its DSP resources, for IP Phones Services (Conference, Transcoding, ect.)?
It doesn't appear so.
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Labels:
03-18-2014
10:07 AM
HI Manish, Thank you for your input. We were able to get it resolved. It was a combination of Telco and Call Routing on our part. Because this particular line was routing to a call tree in Cisco Unity Connection, that was part of the issue. To resolve it we added a "Forwarded Routing Rule" in unity under 'Call Routing'. I hope this answer can help others, Emily
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Created by
Emily Sharrard
in Voice over IP
in Voice over IP
03-11-2014
12:41 PM
03-11-2014
12:41 PM
Hi Community. I have three numbers that I requested to have forwarded to another number via the Telco. Two of them work fine, one does not. The two that are working fine are linked to Extension Mobility Profiles. The problematic number is pointing to a Call Tree in unity. When I dial the DID for the call tree 571.XXX.XXXX I get to the call tree successfully. When I dial 703.XXX.XXXX which is pointed to 571.XXX.XXXX I get another unity Greeting. Below I am including the activity I see on the gateway when I dial 703.XXX.XXXX. Please note there are two seperate gateways. To me this seems like a Telco problem. I just want to make sure I am not missing anything form the Call Manager side. GW2 Progress Ind i = 0x8188 - In-band info or appropriate now available Mar 11 19:35:12 UTC: ISDN Se0/1/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x916E Mar 11 19:35:12 UTC: ISDN Se0/1/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x116E Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x1039 Bearer Capability i = 0x8090A2 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA98397 Exclusive, Channel 23 Display i = 'Sharrard, Emily' Calling Party Number i = 0x0081, '571.MyExtension' Plan:Unknown, Type:Unknown Called Party Number i = 0x80, '1703Number that is being Forwarded' Plan:Unknown, Type:Unknown Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x9039 Channel ID i = 0xA98397 Exclusive, Channel 23 Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x9039 Progress Ind i = 0x8088 - In-band info or appropriate now available Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x9039 Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x1039 GW1 Mar 11 19:34:59 UTC: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x0634 Mar 11 19:34:59 UTC: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8634 Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8 callref = 0x1C3E Bearer Capability i = 0x8090A2 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA98381 Exclusive, Channel 1 Facility i = 0x9F8B0100A10F02010E06072A8648CE1500040A0100 Protocol Profile = Networking Extensions 0xA10F02010E06072A8648CE1500040A0100 Component = Invoke component Invoke Id = 14 Operation = InformationFollowing (calling_name) Name information in subsequent FACILITY message Calling Party Number i = 0x0080, '571MyExtension' Plan:Unknown, Type:Unknown Called Party Number i = 0xA1, '571Extension to Which the call is being forwarded' Plan:ISDN, Type:National Redirecting Number i = '!', 0x008F, '703Number that is forwarded to the number above' Plan:ISDN, Type:National Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: RX <- FACILITY pd = 8 callref = 0x1C3E Facility i = 0x9F8B0100A11702010F020100800F4245434854454C2020202020202020 Protocol Profile = Networking Extensions 0xA11702010F020100800F4245434854454C2020202020202020 Component = Invoke component Invoke Id = 15 Operation = CallingName Name Presentation Allowed Extended Name = BECHTEL Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x9C3E Channel ID i = 0xA98381 Exclusive, Channel 1 Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x9C3E Progress Ind i = 0x8088 - In-band info or appropriate now available Mar 11 19:35:18 UTC: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x9C3E Display i = 'VoiceMail Srv 1'
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Labels:
02-10-2020
I've never noticed the "Lower your voice Alert". A user happened to find
it. You can turn it off via...
11-02-2017
Is there a way to change the color settings? For instance, on an inbound
call, the alert is highligh...
04-25-2017
I also had this issue. Event those the Cisco Tomcat Service said
started, I would get the related er...
04-17-2017
I am also having this issue. I have gone through the deployment guide.
http://www.cisco.com/c/en/us/...
02-23-2017
Figured it Out. CUC 10.5, Unified Messaging Servers are changed from
Windows 2008 to Windows 2012R2....
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-23-2017
02-23-2017
I am attempting this now. I exported Unified Messaging accounts. Removed
most of the users expect th...
08-19-2016
I have also run into a similar situation but with 8851's. Replacing 7945
phones in a building that y...
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-11-2016
02-11-2016
Figured out the issue. Needed the FQDN versus IP address in the LDAP
authenticaion configuration.
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-11-2016
02-11-2016
Figured out what the issue was. 10.5 was expecting the FQDN versus the
IP address of the LDAP Server...
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-09-2016
02-09-2016
"Log in Failed - invalid user name or password" We all get it. I am
thinking it is a firewall rule o...
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-08-2016
02-08-2016
Which version of Active Directory? 6.1 I took a look in Cert Managment,
looks like they are not self...
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-08-2016
02-08-2016
Everything was copied over using PCD. I did validate ports and that SSL
was checked. And of course t...
Created by
Emily Sharrard
in Unified Communications Infrastructure
02-08-2016
02-08-2016
Microsoft Active Directory.
Public Statistics
| Date Registered | 09-25-2012 11:23 AM |
| Date Last Visited | 02-13-2020 09:59 AM |
| Total Messages Posted | 25 |
| Total Helpful Votes Received | 5 |
