cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Who Me Too'd this topic

Jabber 11.5 Gray's out username - can't change on fresh install

j.sillers
Level 5
Level 5

We just installed Jabber 11.5 on a couple of new corporate machines (Win7 using Skype as Corp IM)

We have a Jabber pilot running using WebEx Messenger so we don't have SSO or AD integration.

After a clean install of Jabber with no switches and no custom URL (we just downloaded CiscoJabberSetup.msi for v11.5 and ran it from the download folder on the machine) the screen for the login comes up but the username is already populated AND it is GRAYED OUT so we can't change it.  The format is our corporate email address.  We also have no option to "Reset Jabber" from the file menu. That is grayed out as well.

We then took another machine and installed it from the command line with this for options:

"msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 CLICK2X=DISABLE"

Same issue.

So where is Jabber pulling these usersnames and why can't we change it?  Why is "Reset jabber" Grayed out too?

Who Me Too'd this topic