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Cannot log-in to Finesse Agent Desktop invalid ID/password UCCX

HeribertoVV
Level 1
Level 1

Hello,

I've been working with UCCX in a lab enviroment. When I try to log-in to https://UCCX_FQDN:8445 it shows "Invalid ID or password. Please try again". However, when I try to log-in to https://UCCX_FQDN:8445/cfadmin I am able to sing-in. I tried with some account and always get same result. I have my agents listed in resurces in UCCX. I also have them configured with a team and skills and group. In CUCM I assigned my users these roles: end-user, CTI enabled, and Allow control of all devices. One of my users is administrator and also is supervisor, with this one I am able to log-in to Finesse admin page, but not to Agent page.

Is there any configuration I am missing?

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