Hi
I have a requirement to build a custom report called agent event detail report where I am seeing multiple entries for same agent state. For example if agent stays in not ready for more than 2 hours, I am getting 4 records in my report (one record for every 30 mins.). Is there a way that I can limit this 4 rows into one as I just want to display that agent remained in not ready for 2 hours? Quick response is appreciated...
Thanks
Suresh
